Officer Mortgage Operations

Scotiabank; Bogotá; Hybrid; COP 18,000,000 - 24,000,000; Full time

Job summary

ScotiaGBS in Bogota, Colombia, is seeking an administrative professional to support the Mortgage Servicing team. The role emphasizes accuracy, compliance, and timely processing within established procedures.

You will verify data, handle routine transactions, and assist with policy or system changes while training other team members as needed. The work requires attention to detail and integrity in handling customer information.

Qualifications

• High School diploma and a minimum of 2 years of relevant working experience.
• Basic Computer Skills, including Microsoft Office products.

Responsibilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provides administrative and processing support: verify accuracy, completeness, and authorizations; correct data; document errors; complete tasks with high accuracy and attention to detail.
• Monitor and prioritize daily workloads to ensure completion within SLAs; prepare and check returns and reports; check and authorize transactions within defined limits; conduct investigations to resolve exceptions.
• Provide guidance and training of other team members; assist with implementing changes to policy, process, or systems; perform related duties including coverage on various jobs.
• Maintain confidentiality of customer information and ensure professional interactions with staff; adhere to bank regulations and policies; report unusual activity promptly.

Skills

Attention to detail

Customer service

Time management

Communication

Education

High School diploma

Tools

Microsoft Office

Job description

Requisition ID: 276364
Employee Referral Program – Potential Reward:$0.00
We are committed to investing in our employees and helping you continue your career at ScotiaGBS

Purpose

Contributes to the overall success of the Mortgage Servicing team in ScotiaGBS Colombia ensuring specific individual goals, plans, initiatives are executed / delivered in support of the team’s business strategies and objectives. Ensures all activities conducted are in compliance with governing regulations, internal policies and procedures.

Accountabilities

• Champions a customer focused culture to deepen client relationships and leverage broader Bank relationships, systems and knowledge.
• Provides administrative and processing support by:
  o Verifying the accuracy, completeness, and authorizations of activities/work, correcting the data, and documenting the error.
  o Completing all assigned tasks with a high level of accuracy and attention to detail.
  o Identifying policy/process non-compliance situations
  o Monitoring and prioritizing daily workloads to ensure completed within the published Service Level Agreements
  o Preparing and checking returns and reports
  o Checking and authorizing transactions within defined limits
  o Conducting investigations to resolve exception situations. Preparing and responding to case correspondence as required
  o Providing guidance and training of other team members
  o Assisting with the implementation of required changes (policy, process, systems etc.)
  o Performing related sundry duties as assigned, including providing coverage on a variety of jobs within a unit as determined by the day-to-day operational requirements
• Ensures customer service is consistent with GO Perform values by:
  o Ensuring a high level of professionalism is maintained during all interactions with other Bank staff. Notifying the supervisor/assistant manager/manager, as appropriate, when processing delays occur.
  o Maintaining the confidentiality of customer information.
• Maintain strict adherence to established operating and security procedures by:
  o Adhering to established Bank regulations and procedures within assigned authority and Responsibility
  o Maintaining all keys, combinations and passwords assigned to custody in accordance with Bank regulations.
  o Reporting any unusual occurrences or fraudulent activity to the supervisor, assistant manager or manager immediately
  o Completing all required training (e. g. Anti-Money Laundering; Guidelines for Business Conduct, Privacy)
• Understand how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions.
• Actively pursues effective and efficient operations of his/her respective areas in accordance with Scotiabank’s Values, its Code of Conduct and the Global Sales Principles, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions and conduct risk.
• Champions a high-performance environment and contributes to an inclusive work environment.

Education / Experience / Other Information

• High School diploma and a minimum of 2 years of relevant working experience
• Basic Computer Skills, including common software tools (Microsoft Office products)

Working Conditions

• Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.
• Attention to details when reviewing/reading material.
• Pressure from meeting deadlines and situations requiring prompt attention
• Can experience significant fluctuations in volumes of work or unexpected events (system interruptions) which may require overtime.
• Works in a constantly changing environment.

Location(s): Colombia : Bogota : Bogota

Scotia GBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the development and execution of its global services strategy in 15 countries in the Americas. It is composed of 7 service units. We offer an inclusive, positive work environment, and competitive benefits.

At ScotiaGBS, we value the unique skills and experiences each individual brings to the Bank and are committed to creating and maintaining an inclusive and accessible environment for everyone.