Leave & Benefits Experience Specialist

Scotiabank; Bogotá ciudad; Sur place; COP 33 480 000 - 55 800 000; Plein temps

Résumé du poste

Scotiabank Bogota is seeking a Benefits and Leave Experience Advisor to manage accurate leave data changes and process requests within SLAs. You will review requests, escalate where needed, and ensure data integrity across HR systems.

You will generate daily/weekly reports, identify improvements, and uphold risk, regulatory, and AML/ATF controls while supporting a customer-focused culture.

Qualifications

• Degree in Business Administration, Human Resources, or related field.
• CHRP designation is considered an asset.
• Experience in customer service or contact center environments.
• Knowledge of employee benefits is an asset.
• Knowledge of Human Resources and payroll cycles.
• Knowledge of Bank policies.
• Understanding of organizational structure.
• Strong verbal and written communication skills.

Responsabilités

• Promotes a customer-focused culture to leverage the Bank’s relationships, systems, and knowledge.
• Enters/processes changes to employee leave status in Human Resources systems throughout the leave lifecycle.
• Ensures the accuracy and integrity of employee record data through established internal control mechanisms.
• Responds to inquiries related to specific employee leave events and manages escalated cases from various stakeholder groups.
• Produces daily/weekly reports to assess performance against standard procedures and SLAs.
• Identifies operational improvement opportunities and proposes recommendations.
• Understands and incorporates the Bank’s risk appetite and culture into decision-making.
• Ensures compliance with operational risk, regulatory, and AML/ATF controls.

Description du poste

Scotiabank Bogota is seeking a Benefits and Leave Experience Advisor to manage accurate leave data changes and process requests within SLAs. You will review requests, escalate where needed, and ensure data integrity across HR systems.

You will generate daily/weekly reports, identify improvements, and uphold risk, regulatory, and AML/ATF controls while supporting a customer-focused culture.