Associate Manager, Warehouse and Logistics

Incluyeme; Bogotá; On-site; COP 90,000,000 - 120,000,000; Full time

Job summary

Incluyeme seeks an Associate Manager, Warehouse and Logistics to oversee 3PLs, outbound transport, and external warehousing, ensuring KPI compliance and high standards. The role emphasizes performance monitoring, issue resolution, and adherence to company standards to achieve best-in-class logistics performance and customer satisfaction.

Travel to other branches is required; you will monitor inventory, support with corrective actions, and collaborate with internal stakeholders to optimize

Qualifications

• Bachelor’s degree in Business, Engineering, Logistics, or a related field.
• Minimum 5 years of experience in warehousing, distribution, or logistics.
• Proven experience managing 3PLs and performance management.
• Advanced English proficiency.
• Knowledge of data analysis and reporting tools.

Responsibilities

• Manage and monitor 3PL performance, ensuring compliance with contract terms and KPIs.
• Support corrective actions to resolve operational issues and maintain high customer satisfaction.
• Oversee warehouse and distribution activities, including inventory management, shipping accuracy, and order fulfillment.
• Communicate, implement, and enforce policies and procedures to achieve organizational goals.
• Ensure compliance with inventory management policies to avoid stockouts, reduce holding costs, and support kitting operations.
• Collaborate with internal stakeholders to optimize inventory levels and align logistics activities with business objectives.
• Drive process improvements to enhance efficiency, cost, quality, and service, while ensuring quality control and regulatory compliance.
• Prepare performance reports and support senior management in decision‑making and strategic planning.

Skills

3PL management

Data analysis

English proficiency

Education

Degree in Business/Engineering/Logistics

Tools

Reporting tools

Job description

What you will do

The Associate Manager, Warehouse and Logistics will support the management of third‑party logistics providers (3PLs), both outbound transport and external warehousing operations, and will monitor compliance and performance of warehousing practices in kitting, for both direct and indirect operations. The position requires regular travel to other branches. Reporting to the Senior Manager, this role focuses on assisting with performance monitoring, operational issue resolution, and compliance with company standards and regulations to ensure best‑in‑class operational performance and high levels of customer satisfaction in logistics operations.

• Manage and monitor 3PL performance, ensuring compliance with contract terms and KPIs.
• Support corrective actions to resolve operational issues and maintain high customer satisfaction.
• Oversee warehouse and distribution activities, including inventory management, shipping accuracy, and order fulfillment.
• Communicate, implement, and enforce policies and procedures to achieve organizational goals.
• Ensure compliance with inventory management policies to avoid stockouts, reduce holding costs, and support kitting operations.
• Collaborate with internal stakeholders to optimize inventory levels and align logistics activities with business objectives.
• Drive process improvements to enhance efficiency, cost, quality, and service, while ensuring quality control and regulatory compliance.
• Prepare performance reports and support senior management in decision‑making and strategic planning.

What you will need

Required:

• Degree level in Business, Engineering, Logistics, or related area.
• Minimum of 5 years of experience in warehousing, distribution or logistics roles.
• Proven experience managing 3PLs and performance management.
• Advanced English proficiency.
• Knowledge of data analysis and reporting tools.

Preferred:

• Additional training or certification in logistics is recommended.
• Lean Six Sigma Green Belt desirable.
• Familiarity with Lean improvement initiatives and tools such as Kaizen, Value Stream Mapping and 5S.