Associate Manager

EPAM Systems; Colombia; Remote; COP 90,000,000 - 130,000,000; Full time

Job summary

EPAM Systems Inc is seeking an Associate Manager to support Solution Practice Operations by optimizing staffing and resource planning. You will work with Discipline Leads, Delivery, and Talent Acquisition to resolve competing requests and mitigate staffing risks.

Responsibilities include leading full-cycle staffing, coordinating demand and capacity, and recommending flexible staffing options across practices.

Qualifications

• 5+ years of experience in staffing, recruitment, resource management or operations.
• Experience in consulting, professional services or IT services is a plus.
• Strong communication and relationship-building skills.
• Proven ability to prioritize multiple requests and deliver results.
• Fluent English (B2) with strong written and verbal skills.

Responsibilities

• Lead full-cycle staffing operations for assigned Solution Practices to align demand with capacity.
• Coordinate with Discipline Leads to understand priorities and staffing challenges.
• Clarify role scope, required skills, seniority, timelines, and staffing specifics with project teams.
• Recommend flexible staffing options (part-time, rotations, internal mobility, external hiring).
• Detect capacity shortages early and propose mitigation strategies.
• Balance competing staffing requests while aligning with business goals.
• Maintain transparent communication among stakeholders to drive timely decisions.
• Escalate risks when required and reinforce staffing best practices.
• Review processes to spot inefficiencies and implement improvements.

Skills

Staffing operations

Stakeholder management

Analytics

English communication

Process improvement

Project coordination

Job description

We are hiring an Associate Manager to support Solution Practice Operations by optimizing staffing and resource planning across multiple practices. You will work closely with Discipline Leads, Delivery, and Talent Acquisition to resolve competing requests, mitigate staffing risks, and improve processes.ResponsibilitiesLead full-cycle staffing operations for assigned Solution Practices to keep demand aligned with available capacityCoordinate with Discipline Leads to understand demand and supply priorities, current availability, and developing staffing challengesClarify with project teams the role scope, required skills, seniority expectations, timelines, and other staffing specificsRecommend flexible staffing options such as part-time allocations, resource rotations, cross-practice collaboration, internal mobility, and external hiringDetect capacity shortages, staffing gaps, and potential risks early and propose mitigation strategiesBalance and deliver on multiple competing staffing requests while staying aligned with business goalsCultivate strong relationships with Discipline Leads, Delivery Managers, project stakeholders, Talent Acquisition, and internal partner teamsEnable clear, consistent communication between stakeholders to drive transparency, alignment, and timely decisionsDefine expectations, hold stakeholders to commitments, and follow up to ensure staffing outcomes are achievedSurface staffing issues promptly, provide recommendations, and escalate risks when circumstances require itReinforce staffing best practices and ensure adherence to established operational proceduresExecute staffing coordination and operational prioritization with minimal oversightReview staffing processes to spot inefficiencies and recommend practical improvementsEnsure staffing information and deliverables remain accurate, high-quality, and on timeEvaluate staffing trends, resource availability, and operational challenges to support decision-makingAssist in building and rolling out staffing standards, best practices, and process improvementsEncourage cross-functional collaboration and knowledge sharing to strengthen overall operationsRequirementsMinimum 5 years of relevant experience across staffing, recruitment, resource management, HR, or business operations, preferably in consulting, professional services, or IT servicesAt least 2 years of experience operating in Senior, Lead, Manager, or Owner-level rolesDemonstrated record of managing engagements involving teams of 5+ full-time employeesStrong stakeholder management capability with effective collaboration across organizational levelsAbility to independently prioritize multiple threads of work and deliver results in a dynamic, fast-paced settingStrong analytical and problem-solving skills, including assessing risks, comparing options, and recommending solutionsCreative and proactive, solution-oriented approach that challenges standard staffing methodsHigh attention to detail with strong organization, ownership, and accountabilityProven ability to influence and align stakeholders and drive decisions without formal authorityComfort working with minimal supervision while contributing to a collaborative team environmentFluent English (B2) with strong verbal and written communication skillsNice to haveProfessional certification relevant to staffing, HR, or operations is a plusWe offerInternational projects with top brandsWork with global teams of highly skilled, diverse peersHealthcare benefitsEmployee financial programsPaid time off and sick leaveUpskilling, reskilling and certification coursesUnlimited access to the LinkedIn Learning library and 22,000+ coursesGlobal career opportunitiesVolunteer and community involvement opportunitiesEPAM Employee GroupsAward-winning culture recognized by Glassdoor, Newsweek and LinkedInEPAM is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity or expression, disability, protected veteran status, or any other characteristic protected by applicable law.