Associate - Business Support

Deutsche Post; Bogotá; On-site; COP 24,000,000 - 34,000,000; Full time

Job summary

DHL Colombia is seeking an Associate (Business Support) to build and configure business data, generate standard and customized reports, and provide administrative support to the IT organization.

You will address DHLi requests promptly, support track and trace activities, and collaborate with Shipment Management to ensure data completeness and accuracy. English and Spanish communication skills are required; Excel and MS Office proficiency is essential.

Qualifications

• Pursuing or holding degree in Industrial Engineering, Business Administration or International Business.
• Excellent written and verbal communication in English and Spanish.
• Proficiency in MS Excel and MS Office for data analysis.
• Strong customer service and communication skills.
• High energy, dynamism, teamwork and autonomy.
• Adaptable, quick learner and resolutive.

Responsibilities

• Address and resolve DHLi requests promptly with high customer satisfaction.
• Support track and trace activities and provide timely information to customers.
• Collaborate with Shipment Management to ensure data completeness and accuracy.
• Participate in cross-training within the team.

Skills

English & Spanish communication

MS Excel

MS Office

Customer service

Teamwork

Autonomy

Adaptability

Quick learner

Resolving skills

Education

Industrial Engineering

Business Administration

International Business

Tools

MS Excel

MS Office

Job description

Title

Associate (Business Support)

Location

GSC BOG

Provide services to our business partners from building, configuring business data and intelligence, providing standard as well as customized reporting, also providing administrative support to IT organization.

Key Responsibilities

• Address and resolve DHLi requests promptly and efficiently, ensuring a high level of customer satisfaction.


• Provide support for track and trace activities, ensuring accurate and timely information is available to customers. Contribute to performance reporting for the Customer Care Program in the US.


• Collaborate with Shipment Management and stations to follow up on missing data, ensuring completeness and accuracy of information.


• Cross-training within the team.

Skills / Requirements

• Professionals/students in Industrial Engineering, Business Administration, International Business or similar occupations.


• Excellent verbal and written communication skills & business skills in English and Spanish. English Level: Medium


• MS Excel and other MS Office tools intermediate knowledge (data analysis)


• Customer service and communication skills.


• High Energy- Dynamism


• Teamwork and autonomy


• Adaptability. Quick Learner.


• Resolutive skills

Relevant information

• Type of Contract: Indefinite - Directly with DHL Colombia.