Asistente transaccional

Cummins Europe; Perímetro Urbano Barranquilla; Híbrido; COP 40.000.000 - 70.000.000; Jornada completa

Descripción de la vacante

Cummins Inc. in Colombia seeks a Sales assistant to support the field sales force through a busy cycle of activity. You will respond to customer inquiries, route leads, and help prepare quotes for a range of jobs.

This on-site role requires good communication in English (B2), strong organizational skills, and the ability to coordinate with the branch team to ensure orders, shipments, and after-sales service run smoothly.

Formación

• High school diploma or equivalent.
• This position may require licensing for compliance with export controls or sanctions regulations.
• English language proficiency at B2 level.
• Requires significant relevant work experience or specialized skills.

Responsabilidades

• Responds to incoming customer calls and emails and routes qualified contacts to sales professionals.
• Compiles budgetary quotes by gathering data and presenting to customers.
• Supports customer visits and events, and assists with order processing.
• Provides order status, inventory updates, and resolves issues with stakeholders.
• Tracks inventory levels and creates orders as needed.
• Supports branch personnel in selling products to retail customers.

Conocimientos

Action oriented

Collaborates

Communicates effectively

Customer focus

Channel Awareness

Account Planning

Adapts to target audience

Integrates Customer Perspective

Sales Forecasting

Sales Pipeline Management

Sense Making

Values differences

Educación

High school diploma or equivalent

Descripción del empleo

Job Summary:

Supports customer facing sales force through the rhythm of sales; Lead to close. Executes, supports, improves selected activities under limited supervision.

Key Responsibilities:

Responds to incoming customer calls, emails, qualifies them, and routes the qualified contacts and leads to associated sales professional(s).Compiles budgetary quotes for simple to complicated jobs by gathering technical data, customer presentations, lead time and others for customer facing sales force.Gets involved in customer visits and events, makes decisions where there is no clear procedure outlined.Receives and processes orders, issues order acknowledgements, invoices and shipping notices for simple to complicated jobs.Communicates order status, inventory status and other associated information to customer facing sales force, and identifies any issues.Resolves customer issues where applicable, engages other for resolution where applicable (including shipment and after sale).Periodically reviews and reports inventory/stock levels, takes action and creates orders if needed.Actively supports all branch personnel in the sale of products to retail customers across varying levels of tasks.

Competencies:

Action oriented - Taking on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm.

Collaborates - Building partnerships and working collaboratively with others to meet shared objectives.

Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.

Customer focus - Building strong customer relationships and delivering customer-centric solutions.

Channel Awareness - Explains and contextualizes industry structure, dynamics, and path to market in order to advance organizational goals.

Account Planning - Identifies objectives to drive execution of business and/or account strategy by reviewing the status relative to where it needs to be and enabling tracking of progress against targets.

Adapts to target audience - Explains complex topics (significant technical data, subject matter expertise, etc.) in such a way that the target audience (e.g. sales professionals, customers, training vendors, etc.) can understand, retain, and use the information

Integrates Customer Perspective - Incorporates an understanding of the customers' perspective on our products and sales efforts to develop sales content that improves our ability to meet their needs and increase revenue.

Sales Forecasting - Collects and assesses customer data from internal and external sources; compares against historical data to determine useful inputs and create a forecast of future consumption patterns.

Sales Pipeline Management - Plans proactively for successful execution of account/territory-level sales strategies and plans based on current pipeline; evaluates pipeline health (size, contents, progress); adjusts sales strategy, plans, or high impact activities accordingly; as applicable coaches sellers in order to achieve sales objectives.

Sense Making - Through a series of diagnostic and probing questions and research, develops and/or supports an intimate understanding of the customer needs, behaviors, and/or their buying journey. Synthesizes complex information from internal and external resources to deliver tailored solutions for the internal or external customer.

Values differences - Recognizing the value that different perspectives and cultures bring to an organization.

Education, Licenses, Certifications:

High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.

This position may require licensing for compliance with export controls or sanctions regulations.

Experience:

Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.

Idioma ingles B2

Job

Sales

Organization

Cummins Inc.

Role Category

On-site with Flexibility

Job Type

Office

ReqID

2438778

Relocation Package

No

100% On-Site

No