ARC Reporting & GDS Ticketing Specialist

Team 360 Staffing; Medellín; Presencial; COP 41.703.000 - 52.128.000; Jornada completa

Descripción de la vacante

Team360 Staffing is hiring an ARC Reporting & GDS Ticketing Specialist to support our international travel operations. You will handle ARC IAR reporting, reconciliation, and direct ticketing using Sabre and other GDS platforms.

The role requires 2+ years of ARC reporting or airline ticketing experience, strong attention to detail, and excellent English communication. Compensation ranges from USD 1,200 to 1,500 per month depending on experience.

Formación

• 2+ years of ARC reporting and/or airline ticketing experience.
• Hands-on experience with ARC IAR.

Responsabilidades

• Manage and reconcile ARC IAR activity.
• Reconcile ARC with GDS tickets and internal records.
• Review ticket sales, exchanges, reissues, refunds, and settlements.
• Issue and service airline tickets through Sabre and other GDS platforms.
• Investigate and resolve ARC, GDS, airline, and accounting discrepancies.
• Monitor ticketing queues and time-sensitive transactions.
• Maintain accurate reconciliation and ticketing records.

Conocimientos

ARC reporting

GDS ticketing

Sabre

Travelport

Excel/Sheets

English communication

ticketing operations

reconciliation

attention to detail

Herramientas

ARC IAR

Descripción del empleo

ARC Reporting & GDS Ticketing Specialist

Team360 Staffing is hiring an experienced ARC Reporting & GDS Ticketing Specialist to join a growing international travel company.

Compensation: USD $1,200–$1,500/month, depending on experience

Experience: 2+ years of relevant ARC reporting and airline ticketing experience

About the Role

We are looking for a detail-oriented travel industry professional with hands-on experience in ARC reporting, reconciliation, airline ticketing, and GDS servicing.

This role will support the company’s direct airline ticketing operation and will combine ARC IAR reporting and settlement with hands-on GDS ticket issuance and post-ticketing servicing.

The ideal candidate can independently manage ticketing transactions, reconcile ARC activity against GDS and accounting records, and resolve discrepancies accurately and within deadlines.

Key Responsibilities

• Manage and reconcile ARC Interactive Agent Reporting (IAR) activity
• Reconcile ARC reports with GDS ticketing and internal accounting records
• Review ticket sales, exchanges, reissues, refunds, voids, commissions, and settlement amounts
• Issue and service airline tickets through Sabre and other GDS platforms
• Process international ticket exchanges, refunds, reissues, and schedule changesReview fare rules, ticketing deadlines, taxes, commissions, and forms of payment
• Investigate and resolve ARC, GDS, airline, and accounting discrepancies
• Monitor ticketing queues and time-sensitive transactions
• Maintain accurate reconciliation and ticketing records
• Support the investigation of airline debit memos and ticketing discrepancies
• Help improve internal ticketing and ARC reporting procedures

Requirements

• 2+ years of direct ARC reporting and/or airline ticketing experience
• Hands-on experience with ARC IAR
• Strong understanding of ARC reporting, reconciliation, and settlement
• Strong Sabre experience highly preferred
• Travelport experience highly preferred
• Experience with ticket issuance, exchanges, reissues, refunds, and voids
• Strong understanding of fare rules, commissions, and net remit reconciliation
• Strong Excel or Google Sheets skills
• Excellent attention to detail and financial accuracy
• Strong English comprehension and written communication
• Conversational spoken English required — perfect fluency or accent are not necessary
• Ability to work independently and meet strict ticketing and reporting deadlines

Preferred Qualifications

• Experience with both Sabre and Travelport
• Experience working with a U.S.-based ARC-accredited travel agency
• International airline ticketing experience
• Experience with complex Business and First Class itineraries
• Experience handling airline debit memos and ticketing audits
• Experience working directly with ARC, airlines, Sabre, Travelport, or GDS support teams

What We're Looking For

We're seeking someone who understands both sides of the operation: ticketing and financial/reporting.

The successful candidate will be able to step into the role with minimal training, confidently manage airline ticketing transactions, reconcile ARC activity, identify discrepancies, and help maintain an accurate and scalable direct-ticketing operation.