Application Service Engineer — Reliability & Client Support

Siemens Healthineers AG; Bogotá ciudad; On-site; COP 100,440,000 - 145,080,000; Full time

Job summary

Siemens Healthineers AG in Bogotá, Colombia, is seeking an Application Service Engineer to provide technical support and ensure optimal performance of our application services on a permanent basis. The role emphasizes problem-solving, client service, and collaboration with cross-functional teams.

You will monitor, troubleshoot, and resolve issues, work with development and operations to implement improvements, and document incidents and solutions to share knowledge.

Qualifications

• Proven experience in application support or service engineering.
• Strong understanding of application architecture and service management.
• Excellent analytical and problem-solving skills.
• Effective communication skills in English.
• Ability to work independently and as part of a team.

Responsibilities

• Monitor and maintain application services to ensure reliability and performance.
• Troubleshoot and resolve technical issues related to application functionality.
• Collaborate with development and operations teams to implement improvements.
• Provide technical support and guidance to clients and internal stakeholders.
• Document processes, incidents, and solutions to enhance knowledge sharing.

Skills

Application support

Problem solving

Communication skills

Team player

Job description

Siemens Healthineers AG in Bogotá, Colombia, is seeking an Application Service Engineer to provide technical support and ensure optimal performance of our application services on a permanent basis. The role emphasizes problem-solving, client service, and collaboration with cross-functional teams.

You will monitor, troubleshoot, and resolve issues, work with development and operations to implement improvements, and document incidents and solutions to share knowledge.