APPLICATION OPERATIONS ANALYST

Inchcape; Colombia; Híbrido; COP 42.000.000 - 64.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Hybrid or remote work arrangements

Remote work bonus

HMO + life insurance for dependents

Descripción de la vacante

Inchcape is actively seeking an Application Operations Analyst to serve as the initial contact for Salesforce-related requests, incidents, and operational support. You will manage, triage, and resolve tickets, while documenting actions and maintaining business continuity.

You will engage with cross-functional teams, execute Level 1 Salesforce tasks, and communicate updates clearly to users, reinforcing a proactive support culture.

Formación

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field preferred.
• Strong written and verbal communication skills with a customer-focused mindset.
• Excellent organizational, multitasking, and problem-solving abilities.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Experience in Salesforce, CRM, technical support, service desk, or operations support is a plus, but not required.
• Willingness to work rotating schedules between 7:00 AM and 10:00 PM, including holidays and urgent business situations when needed.
• Eagerness to learn new technologies, adapt to changing processes, and continuously develop Salesforce and operational support expertise.

Responsabilidades

• Act as the first point of contact for Salesforce-related requests, incidents, and operational support.
• Manage, prioritize, troubleshoot, and route support tickets while ensuring accurate documentation and timely resolution.
• Provide Level 1 Salesforce support, including investigation, validation, troubleshooting, and operational assistance.
• Coordinate with cross-functional teams and stakeholders to resolve issues and maintain business continuity.
• Lead communication and stakeholder alignment during high-priority and critical incidents.
• Maintain clear, professional communication with users, providing updates and setting expectations throughout the support process.
• Continuously improve support operations by contributing to process enhancements and staying current with Salesforce updates and new technologies.

Conocimientos

Strong communication

Organizational skills

Problem solving

Independent work

Cross-functional collaboration

Educación

Bachelor's degree in IT/CS/Engineering

Herramientas

Salesforce

CRM

Service desk

Descripción del empleo

Are you looking to accelerate your career path in a stimulating, fast-growing business? At Inchcape, we’re pursuing an exciting strategy to evolve our global business and lead our industry’s transformation.

JoinInchcape Digital, part of Inchcape global network. You’ll explore and develop cutting-edge technology and data solutions that are driving our innovation and unique market position. Thrive as part of a highly collaborative and supportive team of diverse and talented colleagues.

Our Digital Experiece Platform is looking for Application Operations Analyst will serve as the first point of contact for Salesforce-related support, managing user requests, incidents, and operational issues. This role is responsible for troubleshooting, coordinating with cross-functional teams, and ensuring timely communication and resolution of tickets. Ideal candidates have strong communication skills, attention to detail, adaptability, and a continuous learning mindset in a dynamic, fast-paced environment.

What you'll do

• Act as the first point of contact for Salesforce-related requests, incidents, and operational support.
• Manage, prioritize, troubleshoot, and route support tickets while ensuring accurate documentation and timely resolution.
• Provide Level 1 Salesforce support, including investigation, validation, troubleshooting, and operational assistance.
• Coordinate with cross-functional teams and stakeholders to resolve issues and maintain business continuity.
• Lead communication and stakeholder alignment during high-priority and critical incidents.
• Maintain clear, professional communication with users, providing updates and setting expectations throughout the support process.
• Continuously improve support operations by contributing to process enhancements and staying current with Salesforce updates and new technologies.

About you

• Bachelor’s degree in Information Technology, Computer Science, Engineering, or a related field preferred.
• Strong written and verbal communication skills with a customer-focused mindset.
• Excellent organizational, multitasking, and problem-solving abilities.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Experience in Salesforce, CRM, technical support, service desk, or operations support is a plus, but not required.
• Willingness to work rotating schedules between 7:00 AM and 10:00 PM, including holidays and urgent business situations when needed.
• Eagerness to learn new technologies, adapt to changing processes, and continuously develop Salesforce and operational support expertise.

We offer you

• Learning & Development: Access leading learning platforms with tailored pathways for every role, including technical and leadership training and certifications.
• Career Growth: Receive ongoing career support, regular performance reviews, and opportunities for promotion, with access to senior leadership for guidance and mentorship.
• Skills Advancement: Continuously upgrade your expertise through training in the latest technologies and industry advancements.
• Flexible Work: Benefit from hybrid or remote work arrangements, with a remote work bonus to recognise your contribution.
• Health & Wellbeing: Enjoy Health Maintenance Organization HMO coverage with free dependent inclusion and life insurance for added peace of mind.
• Special Leave: Celebrate your birthday with a dedicated day off just for you.
• Work Tools: Get the equipment you need to perform your role effectively.

Opportunity for everyone

At Inchcape, inclusion accelerates our success. We are committed to creating a workplace where everyone feels valued, heard, and empowered to thrive. We foster an inclusive culture that reflects the communities we serve, ensuring opportunitiesfor all.

About us

Our diverse global team of over 16,000 talented colleagues foster an inclusive and collaborative culture, delivering a brilliant experience for our customers and partners. We’re a dynamic and fast-growing business, driving the transformation of our industry and redefining tomorrow. Find out more www.inchcape.com Inchcape’s Digital Delivery Centres drive innovation, empowering global mobility through advanced technology solutions. Our teams deliver impactful digital systems, ensuring long-term business success with world-class operations at scale. Learn more about us here.

Additional information request

Selected candidates will be contacted to initiate our hiring journey. We may request additional information from applicants to better understand your background, qualifications and experience for the role.