Analytics-Driven Service Delivery Lead (Hybrid)

Capgemini; Puerto Bogotá; Hybrid; COP 90,000,000 - 150,000,000; Full time

Job summary

Capgemini is seeking a Service Delivery Lead in Colombia to drive end-to-end analytics delivery, client engagement, and cross-functional collaboration. You will translate business needs into technical specs, oversee execution, and act as a trusted advisor to clients, ensuring timely, high‑quality service and ongoing improvements.

You will coordinate with global teams, manage KPIs, and support change management while leveraging standard processes and tools to deliver value in a hybrid delivery

Qualifications

• 5+ years of proven experience in data analysis, problem-solving, and delivery management.
• Excellent written and verbal English communications.
• Strong client-facing and stakeholder management skills.
• Ability to manage multiple priorities and drive execution through standard processes.
• Proficiency in Microsoft Excel, PowerPoint, Outlook, and Teams.
• Experience with project and issue tracking tools like Jira and Monday.com.
• Familiarity with data quality and ticketing systems.
• Willingness to learn and adapt to evolving technologies.

Responsibilities

• Service Delivery & Client Management: Own the delivery of analytics and reporting, ensuring accuracy, timeliness, and adherence to quality standards.
• Translate business requirements into technical specifications and oversee execution.
• Act as a trusted advisor to clients, providing insights, recommendations, and issue resolution.
• Manage client interactions, expectations, and escalations in a service-oriented manner.

Skills

Excellent English

Client-facing

Stakeholder management

Data analysis

Delivery management

Cross-functional collaboration

Excel

PowerPoint

Outlook

Teams

Jira

Monday.com

BI platforms

Tools

Monday.com

Jira

Excel

PowerPoint

Outlook

Teams

BI Platforms

Job description

Capgemini is seeking a Service Delivery Lead in Colombia to drive end-to-end analytics delivery, client engagement, and cross-functional collaboration. You will translate business needs into technical specs, oversee execution, and act as a trusted advisor to clients, ensuring timely, high‑quality service and ongoing improvements.

You will coordinate with global teams, manage KPIs, and support change management while leveraging standard processes and tools to deliver value in a hybrid delivery