Agency Activation Coordinator, HOA

Porch.com, Inc.; Colombia; Remote; COP 32,252,000 - 39,841,000; Full time

Job summary

Porch Group is seeking an Agency Activation Coordinator in Colombia. The role focuses on re-engaging dormant and low-producing branches of National Accounts in HOA/Porch's book.

It involves outbound calling, webinars, and data-driven outreach to reignite agent activity while meeting defined productivity targets. This remote role requires resilience, strong English communication, and comfort with CRM/dialer tools.

Qualifications

• High school diploma or equivalent required.
• P&C license preferred but not required.
• 1+ years in high-volume outbound calling or similar dial-heavy environment.
• Resilience handling high call volumes and objections.
• Strong verbal English communication.
• Comfort using CRM/dialer/call-center software.
• Creative, persistent outreach approach across channels.
• Willingness to learn independent-agent insurance distribution.

Responsibilities

• Place a high volume of daily outbound calls to dormant/low-producing agents.
• Identify and prioritize dormant agents based on production history.
• Re-introduce agents to current products, incentives, and support resources.
• Uncover reasons for drop-off and document findings for follow-up.
• Execute structured outreach cadences and scripts.
• Lead agent webinars and follow-up calls to drive activation.
• Log all call attempts in the CRM/dialer promptly.
• Meet or exceed daily/weekly KPIs for activation.

Skills

Outbound calling

English communication

CRM/dialer usage

Resilience under high volume

Relationship building

Education

High school diploma or equivalent

Associate or Bachelor's degree (optional)

Tools

CRM

Dialer software

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home. As a leader in the home services software-as-a-service ("SaaS") space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies. In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title

Agency Activation Coordinator

Location

Colombia

Workplace Type

Remote

Job Summary

The future is bright for the Porch Group, and we’d love you to be a part of it as a Agency Activation Coordinator. The Agency Activation Coordinator is a high-volume, outbound-focused role dedicated to re‑engaging dormant and low‑producing branches of National Accounts in HOA/Porch's book of business. This role sits apart from relationship management functions that focus on high‑producing or newly graduated agents — its sole mandate is reawakening activity among agents who have gone quiet or never ramped up. Success depends on volume, persistence, and creative, agent‑specific outreach.

What You Will Do

• Place a high volume of daily outbound calls to dormant and low-producing agents, following defined dialing and productivity targets.
• Identify and prioritize dormant and low-producing agents from assigned lists/segments based on prior production history and reactivation potential.
• Re‑introduce agents to current products, incentives, campaigns, and support resources that may re‑ignite their interest in writing business.
• Uncover the reasons behind an agent's drop‑off or stagnation (e.g., service issues, competing carrier relationships, lack of awareness) and document findings for follow‑up or escalation.
• Execute structured, repeatable outreach cadences/scripts while adapting tone and approach to the individual agent.
• Lead agent webinars for large groups covering product updates and announcements, with follow‑up calls to attendees to drive activation.
• Log every call attempt, outcome, and agent response accurately and promptly in the CRM/dialer platform.
• Meet or exceed daily/weekly KPIs for call volume, contact rate, and successful reactivations (e.g., first quote or bound policy after outreach).
• Escalate agents who show renewed production momentum to the appropriate Agency Relationship Manager or Agency Development and Success Specialist for deeper relationship management.
• Escalate agents with service, appointment, or compliance issues to the appropriate internal team.
• Provide feedback to leadership on recurring objections, trends, or barriers observed across dormant/low‑producing agent segments to help refine reactivation strategy and messaging.

What You Will Bring

• High school diploma or equivalent required; associate or bachelor's degree a plus but not required.
• Property and Casualty (P&C) insurance license preferred but not required.
• 1+ years of experience in high-volume outbound calling, telesales, collections, or a similar dial‑heavy environment; insurance or financial services experience a plus but not required.
• Demonstrated resilience and comfort with high call volumes, overcoming objections and apathy, and repetitive outreach cadences.
• Strong verbal communication skills in English, with the ability to build quick rapport over the phone.
• Comfort using CRM, dialer, or call‑center software; ability to accurately log activity in real time.
• Creative, persistent approach to outreach— willing to try multiple angles/channels to re‑engage a non‑responsive contact.
• Basic understanding of, or willingness to learn, independent‑agent insurance distribution and how agents produce business.
• Ability to work assigned shift hours aligned with U.S. business hours.
• Experience working with global and/or US based business teams.

Workspace

A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload.

What You Will Get

• Monthly Salary: COP 2,890,000.00 to COP 3,570,000.00

Values

• No Jerks / No Egos
• Be Ambitious
• Solve Each Problem
• Care Deeply
• Together We Win

Company Culture

At Porch Group, we’re committed to an inclusive work culture where everyone is respected.

We trust our team members with significant responsibilities, which creates true ownership opportunities and meaningful contributions.

This culture of empowerment and accountability drives individual personal growth and our overall company’s success!

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH.

Today, we are a truly global team hiring for positions (many fully remote) across the United States, Mexico, and India.