Consumer Services Group Trainer, PMG

Porch.com, Inc.; Colombia; Remote; COP 50,220,000 - 54,684,000; Full time

Job summary

Porch Group is seeking a Consumer Services Group Trainer in Colombia to support onboarding and ongoing training for remote teams. You will guide nesting, assist with coaching, and collaborate with QA to drive performance and retention.

The role requires at least 2+ years leading remote trainings, strong presentation skills, and proficiency with PowerPoint, Canva, and Google Slides. A flexible schedule and excellent communication are essential.

Qualifications

• Bachelor’s degree or equivalent education, training, and experience.
• 2+ years leading trainings in a remote learning setting.
• 2+ years training, coaching, and developing sales or customer service teams.
• 2+ years creating educational presentations with PowerPoint, Canva, Google Slides, or similar.
• Proficient with Microsoft PowerPoint, Excel, Word, and Forms.
• Strong public speaking and remote facilitation skills.
• Knowledge of sales development and best practices.
• Willing to work a flexible schedule.

Responsibilities

• Assist Trainer II with onboarding and nesting of new team members.
• Support ongoing training and development for existing team members.
• Manage nesting phase during first 1–2 weeks of training.
• Create and deliver remote training content using e-learning tools.
• Collaborate with Managers and QA to track performance and improvements.
• Conduct recurrent training and new product/partner training when needed.
• Provide skill development sessions for tenured agents.
• Attend team meetings to review performance and commitments.

Skills

Public speaking

Remote training

PowerPoint

Canva

Google Slides

Microsoft Teams

Sales/customer service training

English proficiency

Learning management systems

Multitasking

Education

Bachelor’s degree

Tools

PowerPoint

Excel

Word

Forms

Canva

Google Slides

Job description

Porch Group is a leading vertical software and insurance platform and is positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. We offer differentiated products and services, with homeowners insurance at the center of this relationship. We differentiate and look to win in the massive and growing homeowners insurance opportunity by 1) providing the best services for homebuyers 2) led by advantaged underwriting in insurance 3) to protect the whole home. As a leader in the home services software-as-a-service (“SaaS”) space, we’ve built deep relationships with approximately 30 thousand companies that are key to the home-buying transaction, such as home inspectors, mortgage companies, and title companies.

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Job Title: Consumer Services Group Trainer

Location: Colombia

Workplace Type: Remote

This role is employed through RemoFirst, Porch Group's Employer of Record partner in Colombia. Your employment will be legally administered through RemoFirst, while your day-to-day work is led by Porch Group.

Job Summary The future is bright for the Porch Group, and we’d love you to be a part of it as a Consumer Services Group Trainer

As a Consumer Services Group (CSG) Trainer, you will primarily be responsible for assisting with new hire training during the nesting period, providing the Trainer II with assistance as needed during new hire training as well as recurrent training, and helping to drive new hire and tenured agent performance. You will work closely with Trainer IIs, management, and quality assurance to ensure all new hires and tenured agents perform to the best of their ability and reach monthly and weekly sales and retention goals.

Your success as a CSG Trainer will be tied to results-driven training and nesting initiatives, core company metrics (OKRs), and team member retention

What You Will Do As A Consumer Services Group Trainer

Responsible for assisting the Trainer II with planning and facilitating onboarding of new team members and supporting existing team members with ongoing training and development programs.

Manages the nesting phase of new hire training, assisting with questions as agents take calls for the first 1-2 weeks.

Work closely with internal contributors to provide information and guidance with e-learning content and manage remote training programs for CSG teams.

Work with Managers and the Quality Assurance team to establish rhythms around development and coaching.

Provide ongoing skill development sessions for tenured agents

Required phone time to assist with service levels when new hire classes are not in progress

Attend team meetings with the Managers and the Quality Assurance team to review team performance against goals and set commitments for improvements.

Conduct remote training through Microsoft Teams for new and tenured team members

Communicate class progress on attendance, behavior, skillsets, and sales consistently through the training and nesting period.

Conduct widespread recurrent training and new product/partner training when new hire classes are not in session

Support training initiatives for 1-2 teams across CSG as needed

What You Will Bring As A Consumer Services Group Trainer

Preferred: Bachelor’s degree, or in place of degree, equivalent education, training, and work-related experience

2+ years of leading trainings in a remote learning setting

2+ years of training, coaching, and developing sales or customer service teams

2+ years of experience creating educational presentations through PowerPoint, Canva, Google slides, or another presentation software

Proficient in Microsoft programs such as: PowerPoint, Excel, Word, and Forms.

Skilled in public speaking and facilitating large groups remotely

Expert problem-solving skills with the ability to adapt as needed

Strong working knowledge of sales development and best practices

Willing to work a flexible schedule to fit the needs of the business and new hire schedules

Competence working with e-learning software and learning management system

Excellent written and verbal communication skills

A passion for developing people to be excellent individual contributors and team members

Strong organizational skills and attention to detail

Ability to multitask as and when required

A passion for developing people to be excellent individual contributors and team members

Excellent written and communication skills in English language

Workspace: A quiet space to work, an internet connection of at least 30 Mbps download | 10 Mbps upload

The application window for this position is anticipated to close in 2 weeks (10 business days) from 9/18/2026. Please know this may change based on business and interviewing needs.

What You Will Get Supporting Porch Group Pay Range: COP 4,500,000.00 to 4,900,000.00 salary per month

We are a leading vertical software and insurance platform and are positioned to be the best partner to help homebuyers move, maintain, and fully protect their homes. Porch differentiates and looks to win in the massive and growing homeowners insurance opportunity by: 1) Providing the best services for homebuyers 2) Being led by advantaged underwriting in insurance 3) Protecting your whole home

Our values guide us in everything we do, from individual everyday tasks to high-level strategic planning:

• No Jerks / No Egos
• Be Ambitious
• Solve Each Problem
• Care Deeply
• Together We Win

At Porch Group, we're committed to an inclusive work culture where everyone is respected. We trust our team members with significant responsibilities, which creates true ownership opportunities and meaningful contributions. This culture of empowerment and accountability drives individual personal growth and our overall company's success!

In 2020, Porch Group rang the Nasdaq bell and began trading under the ticker symbol PRCH. We are looking to build a truly great company and are JUST GETTING STARTED.

Today, we are a truly global team hiring for positions (many fully remote) across the United States, Mexico, and India.

Our Story

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