After sales Service Engineer

Brückner Group; Bogotá; Híbrido; COP 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health insurance

Family medical support

Reduced weekly working hours

Worldwide travel

Descripción de la vacante

The Brückner Group is seeking an After-sales E‑Service Engineer for a full-time hybrid role based in Bogota, D.C. You will troubleshoot and provide technical support for machines and systems, performing maintenance, repair, and field service for customers.

You will communicate with customers, work with internal teams, and handle remote configurations and validations of automation software as needed. Fluency in English and Spanish is required, with a willingness to travel internationally.

Formación

• Degree in Electrical, Electronic or Mechatronics Engineering is required.
• 4 years of experience as Field Engineer or similar in instrumentation and automation.
• Proficiency in Spanish and English; B2 or higher; other regional languages a plus.

Responsabilidades

• Support customers' inquiries regarding electronic issues through phone, email, and remote services.
• Advise customers on electrical process optimization.
• Following up on open requests from customers, working actively and reactively with customers remote and onsite
• Perform electrical, electronic and/or automation engineering either remotely or in person, according to the needs of the company and the service.
• Perform remote configurations and validations of automation and related software (Configure RDH), TIA Portal, SCADA systems, Siemens and/or other related systems.
• Prepare reports, as well as report to management all remote configurations and validations performed for their respective billing.
• Document processes and activities in the area, as well as keep the records required by intercompany clients up to date.
• Provide internal support to the organization and different users in matters relating to software, hardware, and networks, where required.

Conocimientos

Electrical engineering

Communication skills

Bilingual English/Spanish

Multicultural teamwork

Educación

Electrical/Electronic/Mechatronics Engineering degree

Herramientas

Siemens PLC

Descripción del empleo

The Brückner Group is the market leader in engineering machines and systems for plastics and alternative materials. A family-owned company, our success is rooted in technological market leadership and strong specialized business units. These units include Brückner Maschinenbau, Brückner Servtec, Kiefel, and PackSys Global, which offer specialized solutions and unique synergies in fields such as plastics production, packaging, and technical applications. With a global presence and local commitment, the Brückner Group provides customers with excellent service, innovative technologies, and sustainable partnerships. We operate in 21 locations across 12 countries and employ 3.350 dedicated professionals worldwide.

Role Description

This is a full-time hybrid role as an After-sales E-Service Engineer, located in Bogota, D.C., with some work-from-home flexibility. The E-Service Engineer will be responsible for troubleshooting and providing technical support for our machines and systems. Daily tasks include performing maintenance and repair, delivering field service, and effectively communicating with customers and team members.

Responsibilities

• Support customers' inquiries regarding electronic issues through phone, email, and remote services.
• Advise customers on electrical process optimization.
• Following up on open requests from customers, working actively and reactively with customers remote and onsite
• Perform electrical, electronic and/or automation engineering either remotely or in person, according to the needs of the company and the service.
• Perform remote configurations and validations of automation and related software (Configure RDH), TIA Portal, SCADA systems, Siemens and/or other related systems.
• Prepare reports, as well as report to management all remote configurations and validations performed for their respective billing.
• Document processes and activities in the area, as well as keep the records required by intercompany clients up to date.
• Provide internal support to the organization and different users in matters relating to software, hardware, and networks, where required.

Requirements:

• Degree in Electrical, Electronic or Mechatronics Engineering.
• 4 years of experience Field Engineer or similar in instrumentation and automation, knowledge of metrology
• Exceptional verbal and written communication skills, proficiency in Spanish and English +B2; knowledge of other regional languages is a plus.
• Automation (PLC, Instrumentation, Control) with SIEMENS or similar systems
• Social and emotional awareness to tailor interactions for individual customers
• Ability to work in multicultural environments.
• Analytical and data-driven
• Ability to work in a fast-paced environment while managing multiple tasks.
• Customer-oriented with a focus on results.
• Very good command in English (written and spoken); knowledge of other regional languages is a plus.

Besides all legal contract requirements, we offer:

• Direct hiring.
• Health insurance and medical support are extended to the family
• Reduced weekly working hours.
• You will work mainly at our customer sites in the corresponding region, but also worldwide if necessary.
• An international team on-site and in the back offices around the globe, supporting and training you.

IMPORTANT

• The interview will be conducted in English.