After-Hours Logistics Operations Leader

PRIMO; Medellín; Presencial; COP 60.000.000 - 90.000.000; Jornada completa

Descripción de la vacante

PRIMO in Medellín is seeking a driven FTL Operations Supervisor (After-hours) to lead the operations team, manage escalations, and ensure service excellence across client and carrier interactions.

The role requires a bachelor’s in logistics or related field, 1+ year leading teams in 3PL, after-hours experience, advanced English, and strong MS Office skills. You’ll design KPI reports and mentor the team.

Formación

• Bachelor's degree in logistics, business administration, international business, or industrial engineering or similar.
• At least 1 year leading teams or processes in the 3PL or logistics industry, with at least 6 months in client service.
• Experience after-hours, overnight, or rotating shifts.
• Advanced English is required.
• Experience in Microsoft Office.
• Proactive, detail-oriented and analytic.

Responsabilidades

• Manage escalations from clients and carriers.
• Lead follow-up meetings with the Mexico team to stay aligned.
• Design and present KPI reports to the FTL Manager.
• Lead 1:1 sessions and team huddles for performance management.
• Coordinate and manage FTL shipments for our clients.
• Negotiate rates with carriers to cover shipments.
• Follow up daily on shipments within the system.
• Provide relevant advice and updates to clients, keeping them informed and presenting alternatives that optimize their experience.

Conocimientos

Leadership

Client service

Operational coordination

Analytical thinking

English proficiency

Educación

Bachelor's degree in logistics, business administration, international business, or industrial engineering

Herramientas

Microsoft Office

Descripción del empleo

PRIMO in Medellín is seeking a driven FTL Operations Supervisor (After-hours) to lead the operations team, manage escalations, and ensure service excellence across client and carrier interactions.

The role requires a bachelor’s in logistics or related field, 1+ year leading teams in 3PL, after-hours experience, advanced English, and strong MS Office skills. You’ll design KPI reports and mentor the team.