Track & Trace Agent

Work With Us; Valle de Aburrá; Presencial; COP 24.000.000 - 36.000.000; Jornada completa

Descripción de la vacante

Work With Us in Medellín, Colombia is seeking a proactive Track & Trace Agent to monitor shipments, coordinate pickups, and secure carrier capacity during the night shift.

You will handle real-time updates, confirm pickups, and communicate with drivers and carriers, resolving delays and coordinating recovery solutions while maintaining accurate tracking records in a fast-paced environment.

Formación

• Experience in Track & Trace, carrier sales, dispatch, or logistics.
• Strong communication and problem-solving skills.
• Able to work independently in a fast-paced environment.

Responsabilidades

• Monitor loads from origin to destination and provide real-time updates.
• Confirm pickups and next-day loads with drivers and carriers.
• Manage communication through calls, email, and text.
• Resolve delays and coordinate recovery solutions.
• Secure alternate or additional trucks through load boards.
• Maintain accurate tracking records and operational reports.
• Monitor client injections and keep internal teams updated.
• Review shift reports and prioritize overnight activities.

Conocimientos

Track & Trace

Carrier sales

Dispatch

Logistics

Descripción del empleo

About the Role

Medellín, Colombia

Full-time

We’re looking for a proactive Track & Trace Agent to monitor shipments, coordinate pickups, and secure carrier capacity during the night shift.

What You’ll Do

• Monitor loads from origin to destination and provide real-time updates




• Confirm pickups and next-day loads with drivers and carriers




• Manage communication through calls, email, and text




• Resolve delays and coordinate recovery solutions




• Secure alternate or additional trucks through load boards




• Maintain accurate tracking records and operational reports




• Monitor client injections and keep internal teams updated




• Review shift reports and prioritize overnight activities

What You Bring

• Experience in Track & Trace, carrier sales, dispatch, or logistics




• Strong communication and problem-solving skills




• Comfortable working with carriers, drivers, and load boards




• Highly organized and detail-oriented




• Able to work independently in a fast-paced environment




• Strong English communication skills