Advanced Associate, Customer Service

Pearson; Colombia; Presencial; COP 27.900.000 - 55.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical health plan

Dental care for dependents under 25

Home office support

Funeral assistance

Life insurance

15 working days vacation in year one

Birthday off

Marital leave

Maternity or paternity leave

Employee assistance program

Annual Incentive Plan (AIP)

Apoyo para home office

Descripción de la vacante

Pearson is seeking a Digital Implementation Specialist to guide customers through setup and activation of Pearson’s digital platforms. You will educate clients on platform management, coordinate activations, and drive adoption to ensure immediate success.

The ideal candidate has experience with web-based technologies, strong communication in Spanish and English, and a collaborative, detail-oriented approach.

Formación

• Experience in project management, process management, and/or customer management.
• Experience working with web-based technologies.
• Customer service experience, preferably in a related field.
• Strong verbal and written communication in Spanish (C1) and English.

Responsabilidades

• Clearly communicate platform setup requirements, onboarding expectations, and implementation processes to customers and stakeholders.
• Educate customers on platform management capabilities and best practices to simplify adoption.
• Collaborate with internal teams to drive implementations to completion in a timely manner.
• Identify needs and requirements of internal and external customers to optimize processes.
• Plan and execute actions that facilitate adoption of digital platforms and products.
• Perform administrative tasks within digital platforms, including user creation, course administration, and instance management.

Conocimientos

Project management

Process management

Customer management

Web technologies

Customer service

Spanish (C1)

Descripción del empleo

At Pearson, our purpose is simple: to help people realize the life they imagine through learning. We believe that every learning opportunity is a chance for a personal breakthrough. We are the world’s lifelong learning company. For us, learning isn’t just what we do. It’s who we are.

To learn more: https://plc.pearson.com

Our Team

The Digital Implementation team is responsible for preparing customers for immediate success by facilitating the implementation of Pearson’s digital platforms and products. Through customer onboarding, platform administration guidance, and digital access activation, the team drives adoption and ensures a seamless customer experience.

About the Role

We are looking for a Digital Implementation Specialist to join our team.

In this role, you will facilitate the implementation process for digital platforms and products, ensuring customers are set up for immediate success. By educating customers on platform management and coordinating the activation and delivery of digital access, you will help ensure the successful adoption of Pearson’s products and services.

The ideal candidate is energetic, experienced with web-based technologies, passionate about helping customers, and possesses strong oral and written communication skills in both Spanish and English. Success in this role requires the ability to quickly learn new technologies, effectively communicate technical concepts to customers with varying levels of expertise, and contribute to continuous improvements in implementation processes.

Key Responsibilities

• Clearly communicate digital platform and product setup requirements, onboarding expectations, and implementation processes to customers and key stakeholders.
• Educate customers on platform management capabilities and best practices to simplify adoption and align expectations.
• Collaborate with various internal teams to drive implementations through completion in a timely manner.
• Optimize processes by identifying the needs and requirements of internal and external customers.
• Plan and execute actions that facilitate and reinforce the adoption of digital platforms and products.
• Perform administrative-level tasks within digital platforms and products, including but not limited to user creation and management, course administration, and instance management.

Required Skills and Experience

• Strong alignment with Pearson’s culture and values.
• Experience in project management, process management, and/or customer management.
• Experience working with web-based technologies.
• Customer service experience, preferably in a related field.
• Strong verbal and written communication skills in:
  • Spanish (C1)
• Collaborative working style with the ability to develop and sustain productive work relationships.
• Strong ability to work independently and manage multiple priorities with minimal supervision or direction.
• Ability to interact effectively with key stakeholders across all areas and levels of the organization.
• Excellent attention to detail and strong time management, analytical, and problem‑solving skills.
• Predisposition toward continuous learning and the ability to adopt and drive change.

Benefits

• Private medical health plan, plus dental care extended to your economic dependents under the age of 25.
• Home office support.
• Funeral assistance.
• Life insurance.
• 15 working days of vacation in the first year, birthday off, marital leave, maternity or paternity leave.
• Employee assistance program.
• AIP (Annual Incentive Plan)
• Apoyo para home office.

Pearson is an Equal Opportunity Employer and a member of E‑Verify. Employment decisions are based on qualifications, merit and business need. Qualified applicants will receive consideration for employment without regard to race, ethnicity, color, religion, sex, sexual orientation, gender identity, gender expression, age, national origin, protected veteran status, disability status or any other group protected by law. We actively seek qualified candidates who are protected veterans and individuals with disabilities as defined under VEVRAA and Section 503 of the Rehabilitation Act.

If you are an individual with a disability and are unable or limited in your ability to use or access our career site as a result of your disability, you may request reasonable accommodations by emailing [e-mail].