Remote Digital Implementation Specialist (Bilingual)

Pearson; Colombia; Presencial; COP 27.900.000 - 55.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Private medical health plan

Dental care for dependents under 25

Home office support

Funeral assistance

Life insurance

15 working days vacation in year one

Birthday off

Marital leave

Maternity or paternity leave

Employee assistance program

Annual Incentive Plan (AIP)

Apoyo para home office

Descripción de la vacante

Pearson is seeking a Digital Implementation Specialist to guide customers through setup and activation of Pearson’s digital platforms. You will educate clients on platform management, coordinate activations, and drive adoption to ensure immediate success.

The ideal candidate has experience with web-based technologies, strong communication in Spanish and English, and a collaborative, detail-oriented approach.

Formación

• Experience in project management, process management, and/or customer management.
• Experience working with web-based technologies.
• Customer service experience, preferably in a related field.
• Strong verbal and written communication in Spanish (C1) and English.

Responsabilidades

• Clearly communicate platform setup requirements, onboarding expectations, and implementation processes to customers and stakeholders.
• Educate customers on platform management capabilities and best practices to simplify adoption.
• Collaborate with internal teams to drive implementations to completion in a timely manner.
• Identify needs and requirements of internal and external customers to optimize processes.
• Plan and execute actions that facilitate adoption of digital platforms and products.
• Perform administrative tasks within digital platforms, including user creation, course administration, and instance management.

Conocimientos

Project management

Process management

Customer management

Web technologies

Customer service

Spanish (C1)

Descripción del empleo

Pearson is seeking a Digital Implementation Specialist to guide customers through setup and activation of Pearson’s digital platforms. You will educate clients on platform management, coordinate activations, and drive adoption to ensure immediate success.

The ideal candidate has experience with web-based technologies, strong communication in Spanish and English, and a collaborative, detail-oriented approach.