Admissions Manager

Astria Learning; Colombia; A distancia; COP 60.000.000 - 90.000.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work across time zones

Descripción de la vacante

Astria Learning is seeking an experienced Admissions Manager to lead a high-performing telesales and digital communications team across university partners. You will coach and align the team to achieve enrollment targets and optimize the admissions pipeline.

This strategic, hands-on role requires data-driven decision making, strong coaching, and cross-functional collaboration with marketing, CRM, and operations to deliver a positive student experience.

Formación

• Bachelor's degree in Business, Marketing, Education, or related field.
• 3–5 years of telesales experience with a track record of meeting/exceeding targets.
• At least 2 years of experience managing or supervising a sales or admissions team.
• Strong persuasive communication via phone and messaging platforms.
• Hands-on experience with WhatsApp Business, ManyChat, and CRM tools such as Zoho or Salesforce.

Responsabilidades

• Design and execute high-conversion telesales strategies to meet enrollment targets across multiple institutional partners.
• Set team goals aligned with institutional standards and service expectations.
• Supervise and coach Admissions Counselors, driving accountability and continuous improvement.
• Oversee end-to-end lead handling across CRM platforms, WhatsApp Business, and ManyChat.
• Ensure timely outreach, proper documentation, and smooth admissions funnel progression.
• Manage workflows within ManyChat and WhatsApp Business; maintain on-brand messaging.
• Coordinate enrollment fee and deposit collection with finance and operations.
• Track admissions performance metrics and provide data-informed recommendations.
• Collaborate with marketing, CRM, and support teams to align on lead quality and campaigns.

Conocimientos

Telesales leadership

Team coaching

Data-driven decision making

Strategic enrollment planning

Persuasive communication

Educación

Bachelor's degree in Business/Marketing/Education

Master's degree (nice to have)

Herramientas

Zoho CRM

Salesforce

WhatsApp Business

ManyChat

Descripción del empleo

Astria Learning partners with universities to expand access to higher education through thoughtful, student-centered enrollment experiences. We are looking for an experienced Admissions Manager to lead a high-performing telesales and digital communications team dedicated to growing student enrollment across our university partners. This is a strategic and hands-on leadership role for someone who thrives on coaching teams, optimizing pipelines, and translating data into action.

What you'll do

Telesales and enrollment strategy

• Design and execute high-conversion telesales strategies that meet and exceed enrollment targets across multiple institutional partners.
• Set clear team goals aligned with institutional standards and Astria Learning's service expectations.

Team leadership and performance management

• Supervise, coach, and motivate a team of Admissions Counselors, fostering a culture of accountability and continuous improvement.
• Monitor key performance indicators — including call volume, conversion rates, follow-up cadence, and closing timelines — and conduct regular performance reviews.

Lead pipeline and follow-up management

• Oversee end-to-end lead handling across CRM platforms, WhatsApp Business, and ManyChat.
• Ensure every prospective student receives timely outreach, accurate documentation, and a smooth progression through the admissions funnel.

Digital communication oversight

• Manage automated and manual workflows within ManyChat and WhatsApp Business.
• Uphold consistent, on-brand messaging that reflects admissions guidelines and delivers a positive student experience.

Fee and deposit collection coordination

• Communicate application fee requirements and payment deadlines clearly to prospective students.
• Coordinate enrollment deposit collection and liaise with finance and operations teams to track payment status and resolve outstanding issues.

Reporting and data-driven insights

• Track, analyze, and report on admissions performance metrics and trends.
• Provide actionable, data-informed recommendations to improve conversion rates and student engagement.

Cross-functional collaboration and compliance

• Partner with marketing, CRM, and support teams to align on lead quality, campaign targeting, and admissions workflows.
• Ensure all admissions activities comply with internal policies, institutional guidelines, and applicable data protection regulations.

What We Are Looking For

• Bachelor's degree in Business, Marketing, Education, or a related field.
• 3–5 years of telesales experience with a demonstrated record of meeting or exceeding targets.
• At least 2 years of experience managing or supervising a sales or admissions team.
• Strong persuasive communication skills — particularly via phone and messaging platforms — including proficiency in objection handling, consultative selling, and closing techniques.
• Hands-on experience with WhatsApp Business, ManyChat, and CRM tools such as Zoho or Salesforce, including workflow customization and reporting.
• Ability to analyze performance dashboards and translate data into meaningful team guidance.
• Familiarity with application fee and enrollment deposit processes, and experience coordinating with finance or operations teams.
• Highly organized, results-oriented, and proactive — comfortable working remotely with cross-functional, multicultural teams across multiple time zones.

Nice to Have

• Master's degree in a relevant field.
• Prior experience in higher education, student recruitment, or edtech enrollment.
• Experience managing admissions or sales operations across multiple institutional or client accounts simultaneously.