Accounts Resolution Specialist — Hybrid & Growth Path

Iron Mountain Incorporated; Colombia; Hybrid; COP 42,000,000 - 62,000,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Job summary

Iron Mountain Incorporated in Bogotá is seeking an analytical Account Resolutions Associate to join our finance team. You’ll resolve customer disputes and unblock payments to improve Accounts Receivable and Days Sales Outstanding, collaborating with Billing, Sales, and Operations.

Key requirements include 1+ years in AR, Billing, or Collections, strong knowledge of billing workflows, and proficiency with SAP/Oracle and Excel or Google Sheets. English at C1 level is essential.

Qualifications

• 1+ years of experience in Accounts Receivable, Billing, Dispute Resolution, Customer Service, or Collections (shared services environment is a plus).
• Strong knowledge of billing workflows, financial controls, and dispute resolution processes.
• C1 Level fluency in English with excellent written and verbal communication skills.

Responsibilities

• Investigate and Resolve Disputes: Investigation billing, pricing, service, and contractual inquiries in close collaboration with internal teams to ensure timely case closure.
• Validate and Execute Adjustments: Gather and review supporting documentation to issue approved credits, rebills, adjustments, or dispute rejections within established SLAs.
• Partner with Collections: Work closely with Collections Associates to prioritize high-value dispute cases blocking active payment collection.
• Identify Root Causes: Track recurring dispute drivers and share actionable insights to help optimize core financial workflows and prevent future issues.

Skills

Accounts Receivable

Dispute Resolution

Billing processes

Excel / Google Sheets

English (C1)

Education

Bachelor's degree in Finance or Accounting

Tools

SAP

Oracle

Excel

Google Suite

Job description

Iron Mountain Incorporated in Bogotá is seeking an analytical Account Resolutions Associate to join our finance team. You’ll resolve customer disputes and unblock payments to improve Accounts Receivable and Days Sales Outstanding, collaborating with Billing, Sales, and Operations.

Key requirements include 1+ years in AR, Billing, or Collections, strong knowledge of billing workflows, and proficiency with SAP/Oracle and Excel or Google Sheets. English at C1 level is essential.