Account Resolution Associate

Iron Mountain; Bogotá; Hybrid; COP 48,000,000 - 60,000,000; Full time

Benefits offered by this job

Hybrid work model Bogotá

Health benefits

Career growth opportunities

6-month contract

Job summary

Iron Mountain in Bogotá seeks an analytical Account Resolutions Associate to resolve customer disputes and unlock blocked payments, directly improving Accounts Receivable performance and Days Sales Outstanding. You will collaborate with Billing, Sales, and Operations to transform billing friction into clear solutions while maintaining financial accuracy and customer trust.

The role requires 1+ years in AR/Billing/Dispute Resolution/Customer Service or Collections, proficiency with SAP/Oracle and

Qualifications

• 1+ years of experience in Accounts Receivable, Billing, Dispute Resolution, Customer Service, or Collections.
• Strong knowledge of billing workflows, financial controls, and dispute resolution processes.

Responsibilities

• Investigate and resolve disputes: billing, pricing, service, and contractual inquiries in collaboration with internal teams to ensure timely case closure.
• Validate and execute adjustments: review documentation to issue credits, rebills, adjustments, or dispute rejections within SLAs.
• Partner with Collections: work with Collections Associates to prioritize high-value dispute cases blocking active payment collection.
• Identify root causes: track recurring dispute drivers and share insights to optimize financial workflows.

Skills

Accounts Receivable

Billing

Dispute Resolution

Customer Service

Collections

Education

Bachelor's degree in Finance/Accounting/Business Administration

Tools

SAP

Oracle

Excel/Google Sheets

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an analytical Account Resolutions Associate to join our team.

In this role, you'll play a pivotal part in resolving customer disputes and unlocking blocked payments to directly improve our Accounts Receivable and Days Sales Outstanding. By connecting teams across Billing, Sales, and Operations, you will transform billing friction into clear solutions while upholding financial accuracy and building lasting customer trust.

What You'll Do:

• Investigate and Resolve Disputes: Investigation billing, pricing, service, and contractual inquiries in close collaboration with internal teams to ensure timely case closure.
• Validate and Execute Adjustments: Gather and review supporting documentation to issue approved credits, rebills, adjustments, or dispute rejections within established SLAs.
• Partner with Collections: Work closely with Collections Associates to prioritize high-value dispute cases blocking active payment collection.
• Identify Root Causes: Track recurring dispute drivers and share actionable insights to help optimize core financial workflows and prevent future issues.

What You'll Bring:

• 1+ years of experience in Accounts Receivable, Billing, Dispute Resolution, Customer Service, or Collections (shared services environment is a plus).
• Strong knowledge of billing workflows, financial controls, and dispute resolution processes.
• C1 Level fluency in English with excellent written and verbal communication skills.
• Hands-on proficiency with ERP systems (e.g., SAP, Oracle) and Microsoft Excel or Google Suite.
• Bachelor's degree in Finance, Accounting, Business Administration, or a related field (preferred).

What We Offer:

• Shifts: Monday to Thursday from 7:00 a.m. to 4:30 p.m., and Fridays from 7:00 a.m. to 4:00 p.m.
• Location: Hybrid work model. (Connecta 26) Bogotá.
• Competitive compensation and benefits aligned with experience.
• Fixed contract for 6 months.
• Flexible work options/alternative work options to support work-life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Category: Customer Support