Account Resolution Associate

Iron Mountain Incorporated; Colombia; Hybrid; COP 42,000,000 - 62,000,000; Full time

Benefits offered by this job

Hybrid work model

Health benefits

Job summary

Iron Mountain Incorporated in Bogotá is seeking an analytical Account Resolutions Associate to join our finance team. You’ll resolve customer disputes and unblock payments to improve Accounts Receivable and Days Sales Outstanding, collaborating with Billing, Sales, and Operations.

Key requirements include 1+ years in AR, Billing, or Collections, strong knowledge of billing workflows, and proficiency with SAP/Oracle and Excel or Google Sheets. English at C1 level is essential.

Qualifications

• 1+ years of experience in Accounts Receivable, Billing, Dispute Resolution, Customer Service, or Collections (shared services environment is a plus).
• Strong knowledge of billing workflows, financial controls, and dispute resolution processes.
• C1 Level fluency in English with excellent written and verbal communication skills.

Responsibilities

• Investigate and Resolve Disputes: Investigation billing, pricing, service, and contractual inquiries in close collaboration with internal teams to ensure timely case closure.
• Validate and Execute Adjustments: Gather and review supporting documentation to issue approved credits, rebills, adjustments, or dispute rejections within established SLAs.
• Partner with Collections: Work closely with Collections Associates to prioritize high-value dispute cases blocking active payment collection.
• Identify Root Causes: Track recurring dispute drivers and share actionable insights to help optimize core financial workflows and prevent future issues.

Skills

Accounts Receivable

Dispute Resolution

Billing processes

Excel / Google Sheets

English (C1)

Education

Bachelor's degree in Finance or Accounting

Tools

SAP

Oracle

Excel

Google Suite

Job description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain. We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways. Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Iron Mountain is seeking an analytical Account Resolutions Associate to join our team.

In this role, you’ll play a pivotal part in resolving customer disputes and unlocking blocked payments to directly improve our Accounts Receivable and Days Sales Outstanding. By connecting teams across Billing, Sales, and Operations, you will transform billing friction into clear solutions while upholding financial accuracy and building lasting customer trust.

What You’ll Do:

• Investigate and Resolve Disputes: Investigation billing, pricing, service, and contractual inquiries in close collaboration with internal teams to ensure timely case closure.
• Validate and Execute Adjustments: Gather and review supporting documentation to issue approved credits, rebills, adjustments, or dispute rejections within established SLAs.
• Partner with Collections: Work closely with Collections Associates to prioritize high‑value dispute cases blocking active payment collection.
• Identify Root Causes: Track recurring dispute drivers and share actionable insights to help optimize core financial workflows and prevent future issues.

What You’ll Bring:

• 1+ years of experience in Accounts Receivable, Billing, Dispute Resolution, Customer Service, or Collections (shared services environment is a plus).
• Strong knowledge of billing workflows, financial controls, and dispute resolution processes.
• C1 Level fluency in English with excellent written and verbal communication skills.
• Hands-on proficiency with ERP systems (e.g., SAP, Oracle) and Microsoft Excel or Google Suite.
• Bachelor’s degree in Finance, Accounting, Business Administration, or a related field (preferred).

What We Offer:

• Shifts: Monday to Thursday from 7:00 a.m. to 4:30 p.m., and Fridays from 7:00 a.m. to 4:00 p.m.
• Location: Hybrid work model. (Connecta 26) Bogotá.
• Competitive compensation and benefits aligned with experience.
• Fixed contract for 6 months.
• Flexible work options/alternative work options to support work-life balance.
• Comprehensive health, wellness, and retirement plans.
• Opportunities for continuous learning and professional growth.

Ready to bring your analytical mindset to a collaborative team?

Category: Customer Support

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here. Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.

If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to [e-mail].

See the Supplement to learn more about Equal Employment Opportunity.