Account Manager with HR functions

Alcor; Colombia; Remote; COP 161,833,000 - 258,933,000; Full time

Benefits offered by this job

Remote work

Competitive salary in USD

Medical insurance

Vacation and sick leave

Job summary

Alcor is a growing tech company providing an all-in-one platform for tech product companies to scale R&D centers in LATAM and Eastern Europe. The role focuses on managing client relationships across the US and Europe, onboarding/offboarding staff, payroll, benefits, payroll, and HR administration for LatAm and international teams.

You will coordinate across departments to resolve client requests, advise on HR policies and confidentiality, and organize personnel records while enabling a flexible

Qualifications

• 4+ years of experience in roles such as HR Manager, Account Manager, Customer Success Manager, Project Manager, or other client/HR related positions.
• Customer-oriented; able to identify and meet customer needs and deliver WOW service.
• Knowledge of government legislation and HR policies and practices.
• Discretion and ability to handle confidential matters.
• Strong administrative & organizational skills.
• Ability to prioritize tasks, work at pace, and meet tight deadlines.

Responsibilities

• Building and maintaining strong, long-lasting trusted relationships with US and European portfolio of clients.
• Act as the lead point of contact in LatAm for all customer matters, including signing agreements, terms of cooperation, onboarding/offboarding of contractors and employees, payroll administering, coordinating hardware purchases, office/coworking rentals, medical insurance provision, and preparing financial reports & budgets.
• Coordinate cross-department cooperation to solve client requests.
• Act as HR advisor guiding payroll, benefits, associates' scheduling, and other inquiries.
• Onboard and integrate new employees according to local rules and policies.
• Organize and maintain personnel records.
• Coordinate return and administration of new starters' paperwork to ensure timely onboarding.
• Manage the employee off-boarding process.

Skills

Customer-focused

Government legislation

HR policies

Discretion

Administrative skills

Prioritization

Job description

About Alcor

Alcor is a growing tech company that offers an all-in-one-place solution for tech product companies to build their software R&D centers from 0 to 100 developers in LATAM and Eastern Europe. Our clients are big tech companies like People ai, Grammarly, BigCommerce, Ledger, Sift, and others. We’re on a mission to empower great tech companies to save the world by making access to tech talent as simple as possible.

RESPONSIBILITIES

• Building and maintaining strong, long-lasting trusted relationships with US and European portfolio of clients.
• Operating as the lead point of contact in LatAm for all customer matters representing their interests and ensuring WOW service provision, including signing Agreements and discussing terms of cooperation, legal onboarding/ offboarding of contractors and employees, payroll administering, coordinating hardware purchase and delivery process, office/ coworking rental, medical insurance provision, preparing financial reports & budgets, IT market overview.
• Coordinating cross-department cooperation for solving client requests.
• You will act as an HR advisor guiding payroll, benefits, associates' scheduling, and other inquiries, etc;
• Onboard and integrate new employees into the company according to local rules and policies;
• Organize and maintain personnel records;
• Co-ordinate the return and administration of new starters' paperwork, ensuring they are onboarded correctly and promptly;
• Manage the employee off-boarding process;

REQUIRED SKILLS

• Has 4+ years of experience (will be a plus in positions such as HR Manager, Account Manager, Customer Success Manager, Project Manager, or others related to cooperation with clients and HR).
• Customer-oriented. Able to identify and effectively meet customer needs, exceed customer expectations, and provide WOW service.
• Knowledge of government legislation;
• Knowledge of company HR policies and practices;
• Discretion and ability to handle confidential matters;
• Strong administrative & organizational skills;
• Ability to prioritize tasks, work at pace, and work to a tight deadline.

PROPOSAL

• An exciting, dynamic job with the opportunity to grow.
• Working only with product IT companies that have innovative projects and advanced technologies.
• 20-day paid vacation, 100% paid sick leave.
• Additional days off for special occasions, all national holidays off.
• Competitive salary in US dollars.
• Compensation of medical insurance.
• Flexible working schedule.
• IT Kit.
• Remote work.
• Professional education, training courses, and conferences (based on work performance).
• A warm atmosphere of young and proactive people, corporate events, and team buildings.

Originally posted on Himalayas