24/7 Guest Operations & AI Optimization Lead

RentalQuest; Colombia; On-site; COP 257,022,214 - 330,457,132; Full time

Benefits offered by this job

Join a founding team in a growing market

Competitive compensation and performance incentives

Job summary

A leading vacation rental platform in Colombia is seeking a Guest Operations & AI Optimization Manager to lead their 24/7 Contact Center and Reservations team. The role requires extensive experience in customer service and team management, with a focus on optimizing AI-assisted support systems. Candidates should be bilingual in English and Spanish, possess strong analytical skills, and be comfortable working hands-on in a dynamic environment. Competitive compensation and performance incentives are offered.

Qualifications

• 5+ years of experience in customer service, reservations, or operations roles.
• Proven experience managing teams in a high-volume or 24/7 support environment.
• Hands-on experience with AI-assisted support systems.

Responsibilities

• Lead, coach, and manage the Contact & Reservations team.
• Own shift planning for a 24/7 operation.
• Continuously review and optimize AI responses.

Skills

Customer service expertise

Team management

AI-assisted support

Analytical skills

Bilingual in English and Spanish

Tools

Omnichannel support tools

Job description

A leading vacation rental platform in Colombia is seeking a Guest Operations & AI Optimization Manager to lead their 24/7 Contact Center and Reservations team. The role requires extensive experience in customer service and team management, with a focus on optimizing AI-assisted support systems. Candidates should be bilingual in English and Spanish, possess strong analytical skills, and be comfortable working hands-on in a dynamic environment. Competitive compensation and performance incentives are offered.