AI-Powered Guest Experience Specialist

Cloud9; Bogotá; Presencial; COP 109.473.069 - 182.455.116; Jornada completa

Descripción de la vacante

Cloud9 is looking for a Guest Experience Specialist in Bogotá. You will manage guest interactions from booking through checkout and resolve issues ensuring a thoughtful, personal experience. This role emphasizes utilizing AI for improved service. Ideal candidates have 2+ years in customer service, excellent English skills, and enjoy working in innovative environments.

This position requires proactive communications and a problem-solving approach in a fast-paced startup, with a 4-day on and 2-day off work schedule.

Formación

• 2+ years of experience in customer service or guest experience.
• Ability to stay calm and solution-oriented in fast-moving situations.
• Strong sense of ownership and accountability.

Responsabilidades

• Manage guest communication across multiple channels.
• Respond quickly and thoughtfully to guest needs.
• Resolve issues in real-time with empathy.

Conocimientos

Customer service experience

Excellent written and spoken English

Strong communication skills

Problem-solving ability

Interest in AI tools

Descripción del empleo

Cloud9 is looking for a Guest Experience Specialist in Bogotá. You will manage guest interactions from booking through checkout and resolve issues ensuring a thoughtful, personal experience. This role emphasizes utilizing AI for improved service. Ideal candidates have 2+ years in customer service, excellent English skills, and enjoy working in innovative environments.

This position requires proactive communications and a problem-solving approach in a fast-paced startup, with a 4-day on and 2-day off work schedule.