Remote Guest Experience Specialist — Bilingual EN/ES

Gold Media Tech LLC; Bogotá; Presencial; COP 94.464.387 - 132.250.141; Jornada completa

Descripción de la vacante

Gold Media Tech LLC is seeking a Guest Experience Representative to ensure seamless guest interactions for vacation rentals. This full-time remote position is based in Bogotá. The ideal candidate must be bilingual in English and Spanish and have over 2 years of experience in customer service or hospitality.

Duties include handling inquiries, guiding guests through processes, and collaborating with onsite teams. A strong focus on guest satisfaction and problem-solving skills are essential.

Formación

• 2+ years of experience in customer service or hospitality; preferably in vacation rentals or hotels.
• Excellent written and spoken communication in English and Spanish.
• Tech-savvy and comfortable with digital communication tools.

Responsabilidades

• Respond to guest inquiries via email, phone, and chat.
• Guide guests through the booking and check-in process.
• Resolve guest concerns efficiently.

Conocimientos

Bilingual English/Spanish

Customer service

Strong interpersonal skills

Problem-solving skills

Herramientas

Digital communication tools

PMS (Guesty)

Descripción del empleo

Gold Media Tech LLC is seeking a Guest Experience Representative to ensure seamless guest interactions for vacation rentals. This full-time remote position is based in Bogotá. The ideal candidate must be bilingual in English and Spanish and have over 2 years of experience in customer service or hospitality.

Duties include handling inquiries, guiding guests through processes, and collaborating with onsite teams. A strong focus on guest satisfaction and problem-solving skills are essential.