Weekend Night Service Desk Engineer – Remote

Applydigital; Santiago; Híbrido; CLP 10.044.000 - 13.392.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Agentic Delivery

Inclusive culture

Training budget

Generous vacation

Flexible work arrangements

Descripción de la vacante

APPLY is a hybrid/remote-friendly CX partner serving global brands. As a Service Desk Engineer, you will triage and resolve IT issues for enterprise clients, ensuring platform reliability and strong customer care across SaaS e-commerce platforms.

You will work with the Managed Services team, handling weekend night shifts (12 hours) across Fri–Sun on a rotating schedule, while collaborating with vendor support teams and maintaining clear Jira communications.

Formación

• 0-2 years of experience in technical support or IT service desk roles.
• Familiar with e-commerce concepts and terminology.
• Experience of triaging issues created in a ticketing system.
• Confident in working with vendor platform support teams to resolve issues.
• Business savvy and IT literate with strong technical aptitude.
• Comfortable working a fixed weekend night schedule — 2 nights per week on rotation across Friday, Saturday, and Sunday, 12 hours per shift.
• Proactive and inquisitive, self-led learner with a natural problem-solving mindset.
• Great communicator, comfortable with written and spoken English.
• Consultative approach with good listening skills and insightful analysis when working with clients.
• Ability to exercise judgment within defined procedures and practices to determine appropriate action.
• Strong desire to resolve issues and maintain high standards of service excellence.

Responsabilidades

• Triage issues created in the ticketing system and own issues until completed.
• Diagnose, analyze, troubleshoot and resolve IT problems for client platforms.
• Provide guidance to client personnel to empower users to help themselves.
• Lead conversations and guide clients through platform configuration.

Conocimientos

Ticket triage

IT support

English comms

Problem solving

Customer service

English proficiency

Herramientas

Jira Service Management

Grafana

Datadog

Azure

BigCommerce

Descripción del empleo

APPLY is a hybrid/remote-friendly CX partner serving global brands. As a Service Desk Engineer, you will triage and resolve IT issues for enterprise clients, ensuring platform reliability and strong customer care across SaaS e-commerce platforms.

You will work with the Managed Services team, handling weekend night shifts (12 hours) across Fri–Sun on a rotating schedule, while collaborating with vendor support teams and maintaining clear Jira communications.