Service Desk Engineer (Weekend)

APPLY; Santiago; Híbrido; CLP 10.044.000 - 13.392.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Agentic Delivery

Inclusive environment

AI Upskilling

Generous vacation policy

Flexible work arrangements

Descripción de la vacante

APPLY, a leader in agentic CX solutions, seeks a Service Desk Engineer to support enterprise clients on modern SaaS e-commerce platforms. You will triage issues, diagnose problems, and deliver exceptional technical support while helping maintain platform stability and customer care.

The role operates on a rotating weekend night schedule with 12-hour shifts across Friday, Saturday, and Sunday. The ideal candidate embraces a hybrid/remote-friendly environment, ideally based in Latin America, with

Responsabilidades

• Triage issues and diagnose problems for enterprise clients.
• Provide technical support for modern SaaS e-commerce platforms.
• Help maintain platform stability and deliver exceptional customer care.

Descripción del empleo

ABOUT APPLY

APPLY is the Agentic Customer Experience (ACx) partner for the world's most ambitious consumer and entertainment brands. We bring together deep domain expertise across Retail, CPG, Sports, and Media with AI-native delivery capability, designing and delivering agentic solutions that turn CX vision into commercial reality. We are the partner of choice for brands like Arc'teryx, NFL, Lululemon, and Kraft Heinz. For more information, visit applydigital.com.

LOCATION

APPLY is hybrid/remote-friendly. The preferred candidate should be based in Latin America, preferably working in hours that align to PT (Pacific Timezone) or ET (Eastern Timezone). Candidates located in Santiago, Chile are able to work out of our Santiago office as remote/hybrid employees. Candidates located outside of Santiago, Chile will be fully remote employees.

THE ROLE

As a Service Desk Engineer, you'll play a critical role in ensuring the reliability and performance of our clients' digital platforms. Reporting into the Managed Services team, you will be responsible for triaging issues, diagnosing problems, and providing exceptional technical support to our enterprise clients. You will help maintain platform stability and deliver outstanding customer care while working with modern SaaS e-commerce platforms and supporting dynamic, enterprise-level applications.

This is a weekend night shift role, covering 2 nights per week on a rotating schedule across Friday, Saturday, and Sunday, with 12-hour shifts

LIFE AT APPLY

People are at the core of everything we do at APPLY. We provide you with modern tools, systems and approaches, value your time, safety, and health, and strive to build a work community where you can thrive and grow.

Here are a few benefits we offer to support you:

• Agentic Delivery: Our people work in a modern way to deliver client outcomes. Broaden your skills on a range of engagements with international brands that have a global impact.
• An inclusive and safe environment: We're truly committed to building a culture where you are celebrated and everyone feels welcome and safe.
• AI & Strategic Upskilling: Accelerate your professional growth with generous training budgets and mentorship, with a specific focus on Agentic AI expertise and the critical human skills required for the future of work.
• Generous vacation policy: Work-life balance is key to our team's success, so we offer ample time away from work to promote overall well-being.
• Flexible work arrangements: We work in a variety of ways, from remote, to in-office, to a blend of both.

APPLY is a safe, respectful, and inclusive community where differences are celebrated. We are committed to equal opportunity and fostering a workplace where everyone belongs. Learn more in our Diversity, Equity, and Inclusion (DEI) section. For recruitment accommodations, please email [e-mail].