Training Development Specialist

Jostens, Inc.; Santiago; Presencial; CLP 6696 - 8928; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Weekly Payment

Gas and phone subsidy

Complementary Medical Insurance

Pharmacy and Optic Center benefits

Internal Cooperative

Referral Program

Training Plan

Descripción de la vacante

Jostens, Inc. in Santiago, Chile, is searching for a Training Development Specialist to train employees in essential soft skills. This role emphasizes effective communication and empathy, ensuring all staff can handle client interactions professionally.

The ideal candidate should have at least 1 year of experience in a customer-facing role and strong organizational skills. Benefits include weekly payment, medical insurance, and various subsidies for employees.

Formación

• 1 year minimum of experience in a customer-facing role.
• Excellent verbal and written communication skills.
• Flexibility in scheduling and adaptability to changing training needs.

Responsabilidades

• Develop and deliver soft skills training to employees.
• Conduct regular refresher courses on client service skills.
• Maintain detailed records of training activities.

Conocimientos

Communication skills

Empathy

Active listening

Client relationship management

Coaching and mentoring

Organizational skills

Educación

High School degree or equivalent client service experience

Herramientas

Microsoft Suite applications

Descripción del empleo

Job Title

Training Development Specialist

General Description or Purpose of Job

The Training & Development Specialist is responsible for training new hires and current employees in essential soft skills, including communication, empathy, active listening, and client relationship management. The goal is to ensure that all staff members are equipped to handle client interactions professionally and effectively.

Responsibilities / Essential Functions

• Develop and deliver soft skills training: Design and implement training programs focused on client service soft skills, such as effective communication, conflict resolution, and customer empathy. Collaborate with management to identify training needs based on performance improvement plans and department goals.
• Provide ongoing training: Conduct regular refresher courses and updates on soft skills to align with evolving client service trends and operational needs.
• Document training progress: Maintain detailed records of all training activities and ensure accurate and timely completion of employee development documentation.
• Support departmental initiatives: Assist with various department activities, including policy improvement, feedback analysis, and employee engagement efforts.

Job Requirements / Specifications

Note that (i) computer literacy and working-level skill with the basic MS Office suite (Word, Excel, Outlook, Explorer), (ii) good verbal and written communication skills, (iii) good interpersonal skills, and (iv) the ability to work well both individually and in a team environment are default requirements for all Jostens exempt and salaried nonexempt employees.

Required

• High School degree or equivalent client service experience
• 1 year minimum of experience in a customer-facing role
• Excellent verbal and written communication skills, with a strong focus on empathy and active listening
• Ability to coach and mentor employees in soft skills development
• Flexibility in scheduling and adaptability to changing training needs
• Strong organizational skills and attention to detail
• Proficiency in Microsoft Suite applications and the ability to learn new systems as needed
• Ability to work independently and as part of a team, with strong collaboration skills

Preferred

• Previous experience in a training or coaching role, especially in client services
• Familiarity with adult learning principles and training program design

Other Benefits

• Weekly Payment
• Gas and phone subsidy
• Law Benefits
• Complementary Medical Insurance
• Pharmacy and Optic Center benefits
• Internal Cooperative
• Referral Program
• Training Plan

Equal Opportunity Statement

Jostens is an Equal Opportunity Employer and complies with applicable employment laws. EOE/M/F/Vet/Disabled are encouraged to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.