Client Services Team Lead: Training, Coaching & Mentoring

Jostens; Santiago; Híbrido; CLP 39.326.000 - 50.562.000; Jornada completa

Descripción de la vacante

Jostens seeks a Supervisory Support role to back the Client Services Supervisor, providing daily guidance, training and mentoring to customer-facing staff. The role aims to promote strong teamwork and high service quality while supporting staffing plans and performance reviews.

You will coach employees, manage escalations, and help implement process improvements, ensuring timely communication of changes and new programs. On-site in Santiago, with demand-driven scheduling.

Formación

• High School degree or equivalent required.
• Minimum 1 year Neff experience.
• Schedule flexibility and ability to train people.

Responsabilidades

• Serve as first contact and support for employees with Supervisor.
• Provide training for order entry and client services as applicable.
• Promote positive communications and teamwork within the department.
• Assist supervisor with staffing plans for efficiency.
• Assist with annual performance reviews.
• Coach, give feedback, and mentor employees as needed.
• Handle and resolve escalated customer issues.
• Facilitate staff meetings and disseminate process updates.
• Contribute to high quality standards and process changes.
• Review regional voicemail and coordinate peak-season scheduling.
• Serve as first point of contact when Supervisor is away.
• Other duties as assigned by Supervisor.
• Monitor performance and conduct audits for quality control.
• Participate in continuous improvement projects and liaise with department manager.

Conocimientos

People leadership

Coaching & mentoring

Training

Process improvement

Communication

Time management

Team collaboration

Data accuracy

Microsoft Office

Independent & team work

Educación

High School degree or equivalent

Herramientas

Microsoft Office

Descripción del empleo

Jostens seeks a Supervisory Support role to back the Client Services Supervisor, providing daily guidance, training and mentoring to customer-facing staff. The role aims to promote strong teamwork and high service quality while supporting staffing plans and performance reviews.

You will coach employees, manage escalations, and help implement process improvements, ensuring timely communication of changes and new programs. On-site in Santiago, with demand-driven scheduling.