Technical Support Engineer - Remote Work | REF#301641

BairesDev; Chile; A distancia; CLP 54.845.000 - 82.267.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

USD or local currency salary

Hardware provided

Flexible hours

Paid parental leave

Generous holidays

Mentorship & growth

Descripción de la vacante

BairesDev is a global technology partner delivering cutting-edge solutions for top tech companies, with a 100% remote, highly skilled team. We’re seeking a Technical Support Engineer to join our worldwide operations and grow with us.

You’ll diagnose GenAI and chat tooling issues, administer Zendesk and Jira workflows, and collaborate with TPMs, BAs, and engineers to resolve escalations and keep platforms running smoothly.

Formación

• 4+ years of experience in technical support engineering.
• Experience with GenAI or AI-powered tools such as chatbots or search.
• Experience with Zendesk administration and configuration.
• Experience with Jira workflow and ticket management.
• Background in live chat platform operations, such as Pinch or Intercom-type tooling.
• Advanced proficiency in English.

Responsabilidades

• Diagnose and resolve technical issues related to GenAI chatbot and search functionality.
• Configure and administer Zendesk to support scalable ticket handling.
• Manage Jira workflows, ensuring tickets remain clean, accurate, and actionable.
• Support live chat platform operations and troubleshoot platform-level issues.
• Work closely with TPMs, BAs, Scrum Masters, and engineering teams to resolve escalations.

Conocimientos

Tech support

GenAI tools

Zendesk

Jira

Live chat

English

Herramientas

Zendesk

Jira

Intercom

Descripción del empleo

Technical Support Engineer at BairesDev

At BairesDev®, we've been leading the way in technology projects for over 15 years. We deliver cutting-edge solutions to giants like Google and the most innovative startups in Silicon Valley.

Our diverse 4,000+ team, composed of the world's Top 1% of tech talent, works remotely on roles that drive significant impact worldwide.

When you apply for this position, you're taking the first step in a process that goes beyond the ordinary. We aim to align your passions and skills with our vacancies, setting you on a path to exceptional career development and success.

What You'll Do

• Diagnose and resolve technical issues related to GenAI chatbot and search functionality.
• Configure and administer Zendesk to support scalable ticket handling.
• Manage Jira workflows, ensuring tickets remain clean, accurate, and actionable.
• Support live chat platform operations and troubleshoot platform-level issues.
• Work closely with TPMs, BAs, Scrum Masters, and engineering teams to resolve escalations.

What We Are Looking For

• 4+ years of experience in technical support engineering.
• Experience with GenAI or AI-powered tools such as chatbots or search.
• Experience with Zendesk administration and configuration.
• Experience with Jira workflow and ticket management.
• Background in live chat platform operations, such as Pinch or Intercom-type tooling.
• Advanced proficiency in English.

Nice To Have

• Experience with business analysis or requirements gathering.
• Participation in Scrum/Agile ceremonies.
• Familiarity with CMS/TMS tools such as Help Center, policy content, or translation tooling.
• Experience with dashboard or alerting tooling, including monitoring and log analysis.
• Experience writing runbooks and SOP documentation.

How we do make your work (and your life) easier:

• 100% remote work (from anywhere).
• Excellent compensation in USD or your local currency if preferred
• Hardware and software setup for you to work from home.
• Flexible hours: create your own schedule.
• Paid parental leaves, vacations, and national holidays.
• Innovative and multicultural work environment: collaborate and learn from the global Top 1% of talent.
• Supportive environment with mentorship, promotions, skill development, and diverse growth opportunities.

Join a global team where your unique talents can truly thrive and make a significant impact!

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