Remote GenAI Support Engineer Flexible Hours
BairesDev
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Descripción de la vacante
BairesDev is a global technology partner delivering cutting-edge solutions for top tech companies, with a 100% remote, highly skilled team. We’re seeking a Technical Support Engineer to join our worldwide operations and grow with us.
You’ll diagnose GenAI and chat tooling issues, administer Zendesk and Jira workflows, and collaborate with TPMs, BAs, and engineers to resolve escalations and keep platforms running smoothly.
Formación
- 4+ years of experience in technical support engineering.
- Experience with GenAI or AI-powered tools such as chatbots or search.
- Experience with Zendesk administration and configuration.
- Experience with Jira workflow and ticket management.
- Background in live chat platform operations, such as Pinch or Intercom-type tooling.
- Advanced proficiency in English.
Responsabilidades
- Diagnose and resolve technical issues related to GenAI chatbot and search functionality.
- Configure and administer Zendesk to support scalable ticket handling.
- Manage Jira workflows, ensuring tickets remain clean, accurate, and actionable.
- Support live chat platform operations and troubleshoot platform-level issues.
- Work closely with TPMs, BAs, Scrum Masters, and engineering teams to resolve escalations.
Conocimientos
Herramientas
Descripción del empleo
BairesDev is a global technology partner delivering cutting-edge solutions for top tech companies, with a 100% remote, highly skilled team. We’re seeking a Technical Support Engineer to join our worldwide operations and grow with us.
You’ll diagnose GenAI and chat tooling issues, administer Zendesk and Jira workflows, and collaborate with TPMs, BAs, and engineers to resolve escalations and keep platforms running smoothly.
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