Software Asset Management Specialist

WSP; Santiago; Presencial; CLP 35.714.285 - 53.571.428; Jornada completa

Descripción de la vacante

WSP is seeking a Software Asset Management Specialist in Santiago, Chile. This role involves managing software licensing processes and ensuring compliance while optimizing software assets. You will collaborate with internal teams to deliver high-quality service and drive improvements.

The ideal candidate has 5+ years of experience, solid knowledge of ITIL and ServiceNow, and excellent analytical and communication skills.

Formación

• A clear understanding of the ITIL framework.
• 5+ years of experience in Software Asset Management or similar.
• Solid knowledge and experience of ServiceNow.
• Excellent analytical and communication skills.
• Experience of working to Service Level Agreements.

Responsabilidades

• Process software requests through lifecycle management processes.
• Respond to escalations and licensing queries from stakeholders.
• Ensure compliant use of the license management tool.
• Provide inputs to maintain a software renewals calendar.
• Support software installation activities and optimize licenses.

Conocimientos

Understanding of ITIL framework

5+ years in an ITIL operational role

ServiceNow experience

Excellent analytical skills

Communication skills

Organizational skills

Experience with Service Level Agreements

Process-oriented approach

Ability to build relationships

Comfortable with ambiguity

Educación

Bachelor's degree in Information Technology or related field

Herramientas

ServiceNow

Descripción del empleo

Job Description - Software Asset Management Specialist (26000664)

Software Asset Management Specialist - (26000664)

About Us

WSP is a global leader in engineering and professional services. We pride ourselves on delivering innovative solutions to our clients and maintaining a robust IT operation to support our employees worldwide. In order to achieve the priorities and enablers defined for IT Services in support of the business strategy, IT is undertaking a global transformation program. This role is part of Software Asset Management team, reporting to the SAM Hub Leader.

Position Summary

The Software Asset Management Specialist is an individual contributor role that is responsible for processing high volumes of software licensing orders and understanding how key licensing agreements work. You will be working closely with internal project and support teams, IT and external suppliers to ensure they are processed accurately whilst obtaining the best price and providing a high level of service to the customer. You will also drive opportunities to optimize license sharing, license usage and license optimization. You will define and maintain systems that help in the better management of our software, establishing a single source of truth on all Software assets in the organization. You will further mature this by defining key dashboards that allow actionable insights.

Job Responsibilities

Responsibilities of this role include (but are not limited to):

• Process software Requests through defined lifecycle software asset management processes. Ensure timely ordering and delivery of software licenses to meet service levels and provide a positive user-experience, especially for onboarding and to improve business productivity.
• Respond to escalations and licensing queries from stakeholders.
• Ensure compliant use of the license management tool within the operation. Maintain a single record so all WSP IT software assets are managed throughout their lifecycle, from procurement to deinstallation. All purchase related information must be captured and stored, including license entitlements, proof of purchase, license keys, activation information, and so on.
• Provide inputs to and maintain a software renewals calendar.
• Support software installation activities. Engage as required with software vendors, On Site Support teams and SCCM/Intune teams and supply the necessary information to ensure timely and accurate software delivery.
• Engage in license optimization initiatives. Collaborate with Engineering teams around optimization of engineering software.
• Support audit and compliance activity by providing reporting required to support audit/regulatory requirements.
• Provide necessary inputs into financial and budgetary processes.
• Through operational metrics analysis, highlight operational gaps and issues that require focus, ensure these are addressed as required in alignment with ITSM practices.
• Where processes and/or operating procedures may need adjusting to drive improvement, raise as required to ITSM Practices and provide feedback/inputs as necessary.
• Support transitional activities as operations are internalized and share knowledge as required.

Skills and Qualifications

Required

• A clear understanding of the ITIL framework and an ability to apply ITIL principles within an IT service management environment, ITIL qualification as standard.
• 5+ years of experience working in an ITIL aligned operational role (Software Asset Management or similar).
• Solid knowledge and experience of ServiceNow.
• Enthusiasm and dedication to drive continual improvement and, or change.
• Excellent analytical and communication (both verbal and written) skills.
• Excellent organizational skills, analytical skills and attention to detail.
• Experience of working to (and exceeding) Service Level Agreements.
• Process orientated with a methodical and planned approach to achieving goals.
• Ability to quickly gain the confidence of the business and colleagues through building efficient working relationships and by exhibiting excellent communication and influencing skills.
• Ability to set own deadlines.
• Be comfortable with ambiguity, thrive on change and engender a collaborative approach.
• Act as an advocate for the IT organization both externally and internally.

Preferred

• Bachelor’s degree in Information Technology or a related field.