Software Asset Management Specialist

Golder Associates Ltd.; Santiago; On-site; CLP 9,000,000 - 12,000,000; Full time

Job summary

WSP is seeking a Software Asset Management Specialist to join the SAM Hub, supporting a large and complex international environment across multiple regions. You will manage licensing requests and collaborate with IT, vendors, and cross-functional teams to drive optimization and compliance.

The role emphasizes cost optimization and software governance, with location flexibility including remote or hybrid options in Latin America and beyond.

Qualifications

• Experience in ITIL-aligned environments is required.
• Experience in Software Asset Management or similar operational IT roles.
• Knowledge of ServiceNow is required.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication skills (verbal and written).
• Ability to manage multiple tasks and meet service levels.

Responsibilities

• Manage end-to-end software licensing requests, ensuring timely processing and delivery.
• Maintain accurate records of software assets throughout their lifecycle (procurement to deinstallation).
• Respond to stakeholder queries and escalations related to licensing.
• Collaborate with vendors and internal teams (IT, On-Site Support, SCCM/Intune).
• Support software installation and delivery processes.
• Drive license optimization initiatives and improve software usage efficiency.
• Support audit and compliance activities, including reporting requirements.
• Maintain software renewals calendar and provide input to financial planning processes.
• Identify operational gaps through metrics and support continuous improvement aligned with ITSM practices.
• Support transition activities and knowledge sharing across teams.

Skills

ITIL environments

SAM experience

ServiceNow

Analytical thinking

Communication skills

Multicultural teams

Bilingual EN/ES

Education

Bachelor's degree in IT

Tools

ServiceNow

SCCM/Intune

Job description

Job Description - Software Asset Management Specialist (26001032)

Software Asset Management Specialist - ( 26001032 )

SOFTWARE ASSET MANAGEMENT SPECIALIST (HUB)

About the Role

Join a global IT transformation at WSP.

We are looking for a Software Asset Management Specialist to join our SAM Hub team, supporting a large and complex international environment across multiple regions.

In this role, you will have a direct impact on how software assets are managed globally, working closely with IT, vendors, and cross-functional teams to drive optimization, compliance, and efficiency across the organization.

Why this role?

• Regional and global exposure across Latin America and international teams
• Opportunity to contribute to a large-scale IT transformation program
• High visibility and collaboration with IT, Procurement, Engineering, and external vendors
• Direct impact on cost optimization and software governance

Position Summary

The Software Asset Management Specialist is an individual contributor role responsible for managing high volumes of software licensing requests and supporting the effective management of software assets across their lifecycle.

You will collaborate with internal teams and external suppliers to ensure requests are processed accurately, service levels are met, and software usage is optimized across the organization.

Location: Flexible LAC / remote / hybrid

Key Responsibilities

• Manage end-to-end software licensing requests, ensuring timely processing and delivery
• Maintain accurate records of software assets throughout their lifecycle (procurement to deinstallation)
• Respond to stakeholder queries and escalations related to licensing
• Collaborate with vendors and internal teams (IT, On-Site Support, SCCM/Intune)
• Support software installation and delivery processes
• Drive license optimization initiatives and improve software usage efficiency
• Support audit and compliance activities, including reporting requirements
• Maintain software renewals calendar and provide input to financial planning processes
• Identify operational gaps through metrics and support continuous improvement aligned with ITSM practices
• Support transition activities and knowledge sharing across teams

Skills and Qualifications

Required

• Experience working in ITIL-aligned environments (certification is a plus)
• Experience in Software Asset Management or similar operational IT roles
• Knowledge of ServiceNow
• Strong analytical, organizational, and problem-solving skills
• Excellent communication skills (verbal and written)
• Ability to manage multiple tasks and meet defined service levels
• Process-oriented mindset with strong attention to detail
• Ability to build strong working relationships across teams
• Comfortable working in dynamic and evolving environments
• Advanced proficiency in both English and Spanish
• Experience working with multicultural and geographically distributed teams

Preferred

• Bachelor’s degree in Information Technology or a related field

About Us

WSP is a global leader in engineering and professional services. We are committed to delivering innovative solutions to our clients while supporting our people with robust and evolving technology platforms.

As part of our global IT transformation, this role is a key contributor within the Software Asset Management Hub, supporting the delivery of efficient, scalable, and compliant IT services worldwide.

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