Senior Software Asset Manager | ITIL & ServiceNow Expert

WSP; Santiago; Presencial; CLP 35.714.285 - 53.571.428; Jornada completa

Descripción de la vacante

WSP is seeking a Software Asset Management Specialist in Santiago, Chile. This role involves managing software licensing processes and ensuring compliance while optimizing software assets. You will collaborate with internal teams to deliver high-quality service and drive improvements.

The ideal candidate has 5+ years of experience, solid knowledge of ITIL and ServiceNow, and excellent analytical and communication skills.

Formación

• A clear understanding of the ITIL framework.
• 5+ years of experience in Software Asset Management or similar.
• Solid knowledge and experience of ServiceNow.
• Excellent analytical and communication skills.
• Experience of working to Service Level Agreements.

Responsabilidades

• Process software requests through lifecycle management processes.
• Respond to escalations and licensing queries from stakeholders.
• Ensure compliant use of the license management tool.
• Provide inputs to maintain a software renewals calendar.
• Support software installation activities and optimize licenses.

Conocimientos

Understanding of ITIL framework

5+ years in an ITIL operational role

ServiceNow experience

Excellent analytical skills

Communication skills

Organizational skills

Experience with Service Level Agreements

Process-oriented approach

Ability to build relationships

Comfortable with ambiguity

Educación

Bachelor's degree in Information Technology or related field

Herramientas

ServiceNow

Descripción del empleo

WSP is seeking a Software Asset Management Specialist in Santiago, Chile. This role involves managing software licensing processes and ensuring compliance while optimizing software assets. You will collaborate with internal teams to deliver high-quality service and drive improvements.

The ideal candidate has 5+ years of experience, solid knowledge of ITIL and ServiceNow, and excellent analytical and communication skills.