Global Software Asset Management Specialist — Remote

Golder Associates Ltd.; Santiago; Hybrid; CLP 9,000,000 - 12,000,000; Full time

Job summary

WSP is seeking a Software Asset Management Specialist to join the SAM Hub, supporting a large and complex international environment across multiple regions. You will manage licensing requests and collaborate with IT, vendors, and cross-functional teams to drive optimization and compliance.

The role emphasizes cost optimization and software governance, with location flexibility including remote or hybrid options in Latin America and beyond.

Qualifications

• Experience in ITIL-aligned environments is required.
• Experience in Software Asset Management or similar operational IT roles.
• Knowledge of ServiceNow is required.
• Strong analytical, organizational, and problem-solving skills.
• Excellent communication skills (verbal and written).
• Ability to manage multiple tasks and meet service levels.

Responsibilities

• Manage end-to-end software licensing requests, ensuring timely processing and delivery.
• Maintain accurate records of software assets throughout their lifecycle (procurement to deinstallation).
• Respond to stakeholder queries and escalations related to licensing.
• Collaborate with vendors and internal teams (IT, On-Site Support, SCCM/Intune).
• Support software installation and delivery processes.
• Drive license optimization initiatives and improve software usage efficiency.
• Support audit and compliance activities, including reporting requirements.
• Maintain software renewals calendar and provide input to financial planning processes.
• Identify operational gaps through metrics and support continuous improvement aligned with ITSM practices.
• Support transition activities and knowledge sharing across teams.

Skills

ITIL environments

SAM experience

ServiceNow

Analytical thinking

Communication skills

Multicultural teams

Bilingual EN/ES

Education

Bachelor's degree in IT

Tools

ServiceNow

SCCM/Intune

Job description

WSP is seeking a Software Asset Management Specialist to join the SAM Hub, supporting a large and complex international environment across multiple regions. You will manage licensing requests and collaborate with IT, vendors, and cross-functional teams to drive optimization and compliance.

The role emphasizes cost optimization and software governance, with location flexibility including remote or hybrid options in Latin America and beyond.