Service Manager

TOMRA; Santiago; On-site; CLP 117,763,000 - 176,644,000; Full time

Benefits offered by this job

Annual Bonus

Health Insurance

Life Insurance

Parental Leave

Flexible Working Arrangements

Professional Training

Job summary

TOMRA Food is seeking an experienced leader to oversee Field Service and Warehouse Operations across LATAM. You will lead regional Field Service teams, ensure spare parts availability, and align installations and service agreements with business priorities.

Responsibilities include driving KPIs, managing regional budgets, and developing supervisors and technical teams across multiple locations, with regular LATAM travel and occasional international trips.

Qualifications

• Degree in Engineering, Operations Management, Business, Supply Chain, or related discipline.
• 5+ years in regional or multi-site leadership with budget accountability.
• Professional proficiency in English and Spanish across the region.
• Proven ability to lead through supervisors and develop high-performing teams across multiple locations.
• Skilled at interpreting operational and financial data to drive decisions.

Responsibilities

• Lead Field Service operations across LATAM, ensuring safety, quality and standards.
• Monitor KPIs, forecast outcomes, and drive operational improvements.
• Lead warehouse and inventory operations across TOMRA facilities and partners.
• Implement continuous improvement initiatives in service delivery and parts availability.
• Manage regional budgets, forecasts, and financial performance measures.
• Translate strategic objectives into measurable plans and foster cross-functional collaboration across Sales, Supply Chain, Finance and Customer Service.
• Coach and develop supervisors and technical teams for performance and safety.
• Promote accountability, inclusion and continuous improvement across all functions.
• Regular travel across LATAM and occasional international trips.

Skills

Regional leadership

Budget accountability

Multi-site leadership

English proficiency

Spanish proficiency

Data-driven decisions

Strategic thinking

Cross-functional collaboration

Education

Engineering degree

Operations/Business/Supply Chain

Job description

TOMRA Food is a multinational organization and a leading provider of sensor-based sorting, peeling and integrated post-harvest solution for the food industries. Transforming global food production to maximize food safety and minimize food loss by making sure Every Resource Counts™, has been our strength for over 50 years.

At TOMRA, we want people to innovate, show passion in their work and be responsible. We encourage the freedom to innovate and take risks that result in breakthroughs that challenge the status quo. We value passion that focuses and commits to meeting success. We believe in a responsible, inclusive and safe mindset that takes care of our customers, products, and fellow employees.

Join the resource revolution!

Job Description

We are seeking an experienced and strategic leader to oversee TOMRA Food’s Field Service and Warehouse Operations across LATAM. In this role, you will lead regional Field Service teams, ensuring optimal spare parts availability and operational excellence across multiple countries.

You will define and execute service strategies that strengthen customer relationships, increase service reach, and deliver long-term value. Working closely with Sales, Supply Chain, Finance, and Customer Service teams, you will align operations with business priorities and ensure seamless execution of installations, service agreements, and field activities.

Key responsibilities include:

• Lead the delivery of Field Service operations across the region, ensuring compliance with TOMRA's technical, quality, and HSE standards.
• Driving service performance by monitoring KPIs, forecasting, and leading operational improvements.
• Leading warehouse and inventory operations to optimize material flow, distribution, and accuracy through TOMRA facilities and logistics partners.
• Implementing continuous improvement initiatives in service delivery, warehouse productivity, and parts availability.
• Managing regional budgets, business forecasts, and financial performance measures.
• Translating strategic objectives into measurable plans, fostering collaboration across functions, and using data insights for decision-making.
• Leading, coaching, and developing supervisors and technical teams for performance, safety, and succession readiness.
• Promoting a culture of accountability, inclusion, and continuous improvement across all functions.

Regular travel across LATAM and occasional international trips will be required.

As a people manager, you build a team where people know what success looks like, feel safe to speak up, and can do their best work. We believe engaged teams deliver better outcomes for customers, and you set the tone through clear priorities, regular feedback, and development.

Health, safety and care for the environment come first. You are empowered to stop work if something feels unsafe, and we expect everyone to speak up so we can prevent harm and reduce our environmental impact.

Qualifications

Must-have:

• Degree in Engineering, Operations Management, Business, Supply Chain, or a related discipline.
• Broad business leadership experience with exposure to operations, service, commercial, and financial areas.
• 5+ years in regional or multi-site leadership roles with budget and performance accountability.
• Professional proficiency in English and Spanish to collaborate effectively across the region.
• Track record leading operational or service-oriented teams, with accountability for people, customer outcomes, and financial results.
• Proven ability to lead through supervisors and develop high-performing teams across multiple locations and markets.
• Skilled at simplifying complex processes and driving sustainable improvements.
• Ability to interpret operational and financial data to drive decisions.
• Strong strategic and commercial judgment with a multi-country mindset.
• Cultural awareness and ability to build trust across LATAM markets.

Learnable in role:

• Familiarity with agroindustry, post-harvest, food processing, or packaging environments.
• MBA or postgraduate business education (beneficial but not mandatory).

If you don't meet every single requirement, we encourage you to apply. At TOMRA, we recognize that diverse perspectives drive innovation and success. You may be just the right candidate for this or other roles.

Additional Information

• Company Annual Bonus
• Referral Bonus
• Jubilee Bonus
• National Holidays and Christmas Bonus
• Complementary Health Insurance & Life Insurance
• Parental Leave (up to 8 weeks according to internal policy)
• Flexible Working Arrangements
• Employee Assistance Program (EAP)
• Professional Training and Development
• Global Career Opportunities with strong record for internal promotions

TOMRA is proud to be an Equal Opportunity Employer, and we value diversity and inclusion. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. All employment is decided on the basis of qualifications, merit, and business need. Every voice matters. #EveryPerspectiveCounts.