SENIOR ZSCALER SECURITY ENGINEER (L3)

Equans; Santiago; On-site; CLP 89,280,000 - 133,920,000; Full time

Job summary

Equans Chile is seeking a Senior Zscaler Security Engineer to join our global Network & Security team. You will design, implement and optimize Zscaler SSE solutions (ZIA, ZPA, ZTNA, SWG) and lead incident response, automation, and knowledge sharing across regions.

Based in Santiago, you will mentor Level 2 engineers, collaborate with global vendors, and help transition services to the internal SLS team, driving continuous improvement and secure connectivity for 90,000+ users worldwide.

Qualifications

• Advanced expertise in ZIA, ZPA, SSE, ZTNA, SWG, and FWaaS.
• Strong incident/problem management and ITIL-based service operations.
• Experience with multi-national, global vendors and MSPs.

Responsibilities

• Design, implement, and optimize Zscaler solutions including ZIA, ZPA, SWG, ZTNA.
• Lead troubleshooting and incident escalation for complex security events.
• Own documentation, procedures, and operational standards; drive automation initiatives.

Skills

ZIA

ZPA

SSE

ZTNA

SWG

FWaaS

DNS/TCPIP

ITIL

Azure/AWS

Networking (Cisco/Meraki/Juniper)

Cisco ISE

SD-WAN

ServiceNow

Python/PowerShell

CMDB

Tools

Palo Alto

Fortinet

FortiManager

Tufin

Panorama

Job description

Job: Digital and IT Software / NetworkEngineer Contract type: Permanent Location: Av. Providencia 1760, Oficina 1601 Santiago Chile Offer ID: 90750EQUANS Chile (EQCL) is looking for a SENIOR ZSCALER SECURITY ENGINEER (L3) to become a key technical expert within our global Network & Security team. If you have deep expertise in Zscaler Security Service Edge (SSE) technologies and are passionate about cybersecurity, cloud networking, automation, and service excellence, this is an exciting opportunity to make a global impact.About the RoleAs a Level 3 Security Engineer, you will be responsible for the design, operation, optimization, and continuous improvement of our global Security Service Edge platform, currently based on Zscaler . You will act as the highest technical escalation level for Zscaler-related services while supporting strategic transformation projects and mentoring Level 2 engineers.You will work within a global environment supporting users across Europe, LATAM, NORAM, and ANZ regions and contribute to the evolution of a modern, cloud-first network security architecture.What You Will DoZscaler & Security ExpertiseServe as the primary technical expert for the global Zscaler environment.Design, implement, and optimize Zscaler solutions including:ZIA (Zscaler Internet Access)ZPA (Zscaler Private Access)Secure Web Gateway (SWG)Zero Trust Network Access (ZTNA)Firewall-as-a-Service (FWaaS)Lead troubleshooting and root cause analysis for complex security and connectivity incidents.Drive secure access transformation initiatives and cloud security projects.Operations & Service ExcellenceProvide Level 3 support for critical incidents and major escalations.Ensure service delivery aligned with ITIL best practices and global governance standards.Maintain and improve technical documentation, procedures, and operational standards.Collaborate with global teams to improve performance, security, and service reliability.Contribute to automation initiatives and continuous improvement programs.Leadership & Knowledge SharingMentor and coach Level 2 engineers.Lead technical knowledge-sharing sessions and best-practice workshops.Support the transition of services from external providers into the internal global SLS team.Promote a culture of innovation, accountability, and operational excellence.What We Are Looking ForRequired Experience5+ years of experience in Network Security or IT Infrastructure.Proven hands-on experience administering and supporting enterprise-scale Zscaler environments .Experience working in complex multinational organizations.Strong background in incident management, problem management, and service operations.Experience working with global vendors and managed service providers.Technical SkillsMandatoryAdvanced expertise in:Zscaler Internet Access (ZIA)Zscaler Private Access (ZPA)Security Service Edge (SSE)Zero Trust ArchitectureSecure Web Gateway (SWG)Firewall-as-a-Service (FWaaS)Strong understanding of DNS, TCP/IP, routing, proxy technologies, and network security principles.ITIL certification or solid IT Service Management knowledge.Highly DesirableAzure and/or AWS networking knowledge.Palo Alto, Panorama, Fortinet, FortiManager, Tufin.Cisco, Meraki, Juniper networking technologies.Cisco ISE.SD-WAN technologies.ServiceNow and CMDB platforms.Scripting and automation skills (PowerShell, Python, APIs).Soft SkillsExcellent communication and stakeholder management skills.Strong analytical and problem-solving abilities.Ability to work effectively within global, multicultural teams.Proactive mindset with a strong focus on continuous improvement.Comfortable working in a 24x7 global operational environment with rotating shifts when required.Why Join EQUANS?Work on a global cybersecurity transformation program.Become the leading Zscaler expert within a worldwide organization.Exposure to large-scale infrastructure supporting 90,000+ users globally.Career growth opportunities across Network, Security, Cloud, and Infrastructure leadership paths.Collaborative international environment focused on innovation and continuous learning.Ready to Apply?If you are passionate about Zero Trust Security , Zscaler technologies , and want to be part of a global team shaping the future of secure connectivity, we'd love to hear from you.Apply now and help us build the next generation of global cyber-secure infrastructure.Diversity makes us stronger. We are an equal opportunity employer committed to fostering a workplace where everyone is included, treated fairly, and respected.All qualified applicants will be considered for employment without regard to race, color, sex, nationality, marital status, political opinion, age, religion, education, disability, sexual orientation, gender identity, or socioeconomic status.We invite you to become part of EQUANS Chile!