Senior Sales Operations Analyst

Hirebridge; Santiago; Híbrido; CLP 83.256.000 - 111.008.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

AI Tools and Technology from Day 1

Continuous Learning and Development

Global Employee Recognition Platform

Global Parental Leave Policy

Health, Dental and Catastrophic保险

Life Insurance

Employee Assistance Programme

Holiday Bonus

Descripción de la vacante

At Sovos, a global leader in tax compliance, the Senior Sales Operations Analyst partners with Sales and Marketing to optimize systems, streamline processes, and maintain data integrity across go-to-market operations. This role sits at the intersection of strategy and execution, enabling teams to work smarter while driving continuous improvement.

You will serve as the go-to-market representative for Sales Ops, implement data governance, and develop analytics dashboards to guide leadership and

Formación

• Bachelor's degree in Business Management or equivalent demonstrated experience in sales operations.
• Solid experience in sales operations or revenue operations with Salesforce proficiency.
• Fluent English communication skills, both written and verbal.
• Deep understanding of sales operations processes including sales cycles, CRM applications, forecasting, territory management, and quota administration.
• Advanced analytical and quantitative skills with ability to identify trends and data-driven solutions; comfortable with AI-assisted analytics tools.
• Expert-level Microsoft Excel and proficiency across Microsoft suite.
• Strong project management capabilities with training and facilitation experience; strong communication and presentation skills.
• Comfortable working independently and collaboratively; handles confidential information with discretion.

Responsabilidades

• Serve as the go-to-market representative for the Sales Operations team and provide user support on Salesforce and other critical tools.
• Implement and enforce processes and tools that maintain data integrity and accuracy.
• Develop sales analytics and management dashboards for leadership and cross-functional partners.
• Create and maintain internal controls, system documentation, and the Sales Operations Manual.
• Manage ad-hoc reporting while serving as subject matter expert on reporting tools and AI-powered analytics.
• Build cross-functional relationships to ensure seamless information flow across systems.
• Provide sales support, training and project coordination while ensuring customer satisfaction.

Conocimientos

Sales operations experience

Analytical thinking

Communication skills

Project management

Indepedent & proactive

English fluency

Educación

Bachelor's degree in Business Management

Herramientas

Salesforce

CRM systems

Excel

AI-powered analytics tools

Descripción del empleo

If you're seeking a career where innovation meets impact, you've come to the right place. As a global leader, Sovos is transforming tax compliance from a business requirement to a force for growth while revolutionizing how businesses navigate the ever-changing regulatory landscape.

At Sovos, we're dedicated to more than just solving compliance challenges -- we're committed to making a positive and lasting difference in everything we do. Our teams operate on the modern edge of digital technology, working not only to solve complex business challenges but also to enrich our personal, professional, and local communities.

Our purpose-built systems provide the tools you need to thrive in a world where governments demand increased visibility, faster reporting and greater control over business processes. Excited about the possibilities? So are we!

Don't worry if you don't check all the boxes -- apply anyway! We're focused on hiring the right people, not just the "right" resume. It's not about what you've done elsewhere; it's all about what you're capable of doing here.

The Role

At Sovos, we're transforming how businesses navigate tax compliance on a global scale. As a Senior Sales Operations Analyst, you'll partner with Sales and Marketing teams to optimize systems, streamline processes, and maintain data integrity across our go-to-market operations. This role sits at the intersection of strategy and execution, enabling our teams to work smarter while driving continuous improvement across our revenue operations.

More specifically, you will:

• Serve as the go-to-market representative for the Sales Operations team, providing direct user support on Salesforce and other critical tools that enable the sales force.
• Implement and enforce processes and tools that maintain integrity and accuracy of Salesforce data, leveraging AI-assisted workflows to identify anomalies and optimize data quality.
• Develop comprehensive sales analytics and management dashboards that provide actionable insights to leadership, sales teams, and cross-functional partners.
• Create and maintain internal controls, system documentation, and the Sales Operations Manual to ensure consistency and knowledge sharing across the organization.
• Manage ad-hoc reporting requests while serving as subject matter expert on reporting tools, methodologies, and emerging AI-powered analytics solutions.
• Build strong cross-functional relationships to ensure seamless information flow across systems and departments, driving continuous improvement through proactive process optimization.
• Provide sales support, training and project coordination while accommodating user requests and ensuring both internal and external customer satisfaction.

What You Bring to Sovos

• Bachelor's degree in Business Management or equivalent demonstrated experience in sales operations, analytics, or related field.
• You've built solid experience in sales operations or revenue operations, with strong Salesforce proficiency (with demonstrated proficiency in sales operations or revenue operations).
• Fluent English communication skills, both written and verbal.
• Deep understanding of sales operations processes including sales cycles, CRM applications, forecasting, territory management, and quota administration.
• Advanced analytical and quantitative skills with ability to identify trends, develop data-driven solutions, and comfort with AI-assisted analytics tools.
• Expert-level Microsoft Excel skills and proficiency across the Microsoft suite.
• Strong project management capabilities with proven training and facilitation experience, plus excellent communication and presentation skills for diverse audiences.
• Comfortable working independently and taking initiative learner who works effectively both independently and collaboratively, balancing team partnership with self-directed problem-solving and handles confidential information with discretion.

The Process

We believe in a transparent and comprehensive hiring process. Here's what you might expect:

1

Pre-Employment Assessment

Regionally specific assessments we use to mitigate bias and give every applicant a fair shot.

2

Video Interview

A chance to meet as many qualified applicants as possible and get to know you beyond your resume.

3

Meeting with a Recruiter

A conversation to talk through the role, your experience, and your goals.

4

Live Interviews with the Hiring Team

Meet the people you'll work with and dig into the day-to-day of the role.

Life at Sovos

The tools to enhance your life - because we want you to enjoy your life outside of work and inside!

• AI Tools and Technology from Day 1
• Continuous Learning and Development
• Global Employee Recognition Platform and Programs
• Global Parental Leave Policy
• Comprehensive Health, Dental and Catastrophic Insurance
• Life Insurance
• Employee Assistance Programme
• Holiday Bonus

Equal Opportunity Employer Sovos is an equal opportunity employer committed to providing an environment that celebrates diversity and where equal employment opportunities are available to all applicants and employees. We do not discriminate against race, color, religions, national origin, age, sex, marital status, physical or mental disability, veteran status, gender identity, sexual orientation, or any other characteristic provided by law. At Sovos, all employees are encouraged to bring their whole selves to work.

Company Background

Sovos is a global provider of tax, compliance and trust solutions and services that enable businesses to navigate an increasingly regulated world with true confidence. Purpose-built for always-on compliance capabilities, our scalable IT-driven solutions meet the demands of an evolving and complex global regulatory landscape. Sovos' cloud-based software platform provides an unparalleled level of integration with business applications and government compliance processes.

More than 100,000 customers in 100+ countries -- including half the Fortune 500 -- trust Sovos for their compliance needs. Sovos annually processes more than three billion transactions across 19,000 global tax jurisdictions. Bolstered by a robust partner program more than 400 strong, Sovos brings to bear an unrivaled global network for companies across industries and geographies. Founded in 1979, Sovos has operations across the Americas and Europe, and is owned by Hg and TA Associates. For more information visit www.sovos.com and follow us on LinkedIn and Twitter .