Senior Conversational AI Architect — Multi-Agent Systems

EPAM Systems; Chile; Remote; CLP 80,000,000 - 120,000,000; Full time

Benefits offered by this job

Healthcare benefits

Employee financial programs

Paid time off and sick leave

Upskilling, reskilling and certs

LinkedIn Learning access

Job summary

EPAM Systems in Chile seeks a highly technical Forward Deployed Engineer (FDE) / Conversational AI Architect to design, build, and deploy next-generation agentic AI systems. You will bridge frontier Generative AI models with enterprise production infrastructure, writing production-grade code and orchestrating multi-agent workflows across Gemini CX and Vertex AI Agent Builder.

Responsibilities include designing autonomous multi-agent systems, securing backend integrations, and building scalable

Qualifications

• Minimum of 5 years of relevant professional experience.
• At least 2 years in Senior, Lead, Manager, or Owner-level roles.
• Deep hands-on experience across Google Cloud AI ecosystem including Gemini CX, Google Cloud CCAI, AAM framework.
• Proven expertise in conversation engineering with Dialogflow CX and STT/TTS/telephony configurations.

Responsibilities

• Design and deploy autonomous multi-agent systems using Gemini CX and Vertex AI Agent Studio.
• Orchestrate hybrid conversational workflows with Dialogflow CX and state-machine tracking.
• Build RAG pipelines using Vertex AI Search to ground agents in enterprise knowledge bases.
• Develop and deploy secure backend integrations and webhooks with Cloud Run/Cloud Functions to connect CRMs/ERPs.
• Enforce data security with VPC-SC and IAM least-privilege, Model Armor constraints.
• Build telemetry pipelines streaming transcripts into BigQuery and use CCAI Insights for analytics.

Skills

Python

Node.js

Dialogflow CX

Gemini CX

Vertex AI

Cloud Run

Cloud Functions

BigQuery

Terraform

English communication

Tools

Gemini CX

Vertex AI Agent Builder

Dialogflow CX

Cloud Run

Cloud Functions

BigQuery

Looker Studio

Terraform

Job description

EPAM Systems in Chile seeks a highly technical Forward Deployed Engineer (FDE) / Conversational AI Architect to design, build, and deploy next-generation agentic AI systems. You will bridge frontier Generative AI models with enterprise production infrastructure, writing production-grade code and orchestrating multi-agent workflows across Gemini CX and Vertex AI Agent Builder.

Responsibilities include designing autonomous multi-agent systems, securing backend integrations, and building scalable