Senior Client Services Specialist

LRQA; Viña del Mar; Presencial; CLP 10.044.000 - 14.508.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive salary

Professional growth opportunities

Flexible working arrangements

Descripción de la vacante

LRQA in Valparaíso, Chile, is looking for a Client Services Coordinator to act as the primary contact for client-related administrative matters, supporting relationships through effective communication and careful record-keeping.

You will work with Client Managers and Key Account teams, respond to queries, maintain service standards, and ensure accurate customer data in online databases, with meetings as needed to sustain customer satisfaction.

Formación

• Experience serving as a point of contact for client-related issues.
• Ability to respond to client queries and liaise at all levels within LRQA and client organizations.
• Experience supporting the administration and maintenance of service standards.
• Ability to accurately prepare and maintain customer information in online databases.

Responsabilidades

• Serve as the primary point of contact for client-related issues, primarily administrative matters.
• Respond to client queries while liaising at all levels within LRQA worldwide and within clients’ business operations.
• Support the administration and maintenance of service standards.
• Accurately prepare and maintain customer information in online databases.
• Meet with clients as required to maintain customer satisfaction.
• Work with Client Managers and Key Account teams as appropriate.

Conocimientos

Client liaison

Query response

Service standards

Descripción del empleo

LRQA in Valparaíso, Chile, is looking for a Client Services Coordinator to act as the primary contact for client-related administrative matters, supporting relationships through effective communication and careful record-keeping.

You will work with Client Managers and Key Account teams, respond to queries, maintain service standards, and ensure accurate customer data in online databases, with meetings as needed to sustain customer satisfaction.