Senior Applied AI & Partner Solutions Architect – LATAM
Amazon Inc.
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Résumé du poste
Amazon Inc. in LATAM seeks a Senior Applied AI, Partner Solutions Architect to design AI-powered CX solutions for partners using Amazon Connect. You will drive technical strategy, mentor partner teams, and translate feedback into product direction, balancing hands-on architecture with strategic collaboration.
The role blends AI, cloud, and customer experience expertise to accelerate partner adoption and market impact across Latin America.
Qualifications
- Bachelor's degree in CS, engineering, mathematics, or equivalent.
- 4+ years of contact center experience or 2+ years in contact center roles.
- Experience in IT development or implementation/consulting in software or Internet industries.
Responsabilités
- Lead the technical strategy for AWS partners in Latin America, architecting applied AI and Amazon Connect solutions.
- Collaborate with partners and internal teams to design, validate, and deliver AI-powered CX solutions.
- Develop and share best practices via reference architectures, workshops, and presentations.
- Provide technical guidance and mentorship to partner teams and the Solutions Architect community.
- Translate customer and partner feedback into clear requirements for product and engineering teams.
Connaissances
Formation
Outils
Description du poste
Amazon Inc. in LATAM seeks a Senior Applied AI, Partner Solutions Architect to design AI-powered CX solutions for partners using Amazon Connect. You will drive technical strategy, mentor partner teams, and translate feedback into product direction, balancing hands-on architecture with strategic collaboration.
The role blends AI, cloud, and customer experience expertise to accelerate partner adoption and market impact across Latin America.
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