Senior Applied AI, Partner Solutions Architect, Latin America, Applied AI Partner Solutions Architecture

Amazon Inc.; Providencia; On-site; CLP 177,340,000 - 236,453,000; Full time

Job summary

Amazon Inc. in LATAM seeks a Senior Applied AI, Partner Solutions Architect to design AI-powered CX solutions for partners using Amazon Connect. You will drive technical strategy, mentor partner teams, and translate feedback into product direction, balancing hands-on architecture with strategic collaboration.

The role blends AI, cloud, and customer experience expertise to accelerate partner adoption and market impact across Latin America.

Qualifications

• Bachelor's degree in CS, engineering, mathematics, or equivalent.
• 4+ years of contact center experience or 2+ years in contact center roles.
• Experience in IT development or implementation/consulting in software or Internet industries.

Responsibilities

• Lead the technical strategy for AWS partners in Latin America, architecting applied AI and Amazon Connect solutions.
• Collaborate with partners and internal teams to design, validate, and deliver AI-powered CX solutions.
• Develop and share best practices via reference architectures, workshops, and presentations.
• Provide technical guidance and mentorship to partner teams and the Solutions Architect community.
• Translate customer and partner feedback into clear requirements for product and engineering teams.

Skills

IT development

Cloud computing

Systems engineering

Data & analytics

Software design

Contact center

Vendor collaboration

Education

Bachelor's degree in computer science, engineering, mathematics

Tools

Amazon Connect

Job description

Senior Applied AI, Partner Solutions Architect, Latin America, Applied AI Partner Solutions Architecture

Are you a technical builder who is passionate about applied artificial intelligence and creating exceptional customer experiences? The Applied AI Solutions Architecture team within Amazon Web Services (AWS) is growing, and we are looking for a curious, collaborative Solutions Architect to help our partners in Latin America design and launch AI-powered customer experience solutions, including those built on Amazon Connect.

In this role, you will combine deep expertise in AI, machine learning, and contact center technologies with strong business acumen to architect solutions that solve real customer problems. You will drive the technical strategy for AWS partners in Latin America, helping them bring new AI-enabled customer experience offerings to market quickly. If you thrive at the intersection of applied AI and measurable customer impact, this is your opportunity to shape how partners deliver next-generation experiences in Latin America.

Key job responsibilities

• Lead the technical strategy for AWS partners in Latin America, architecting applied AI and Amazon Connect solutions that improve how customers interact with businesses
• Collaborate with partners and internal go-to-market teams to design, validate, and deliver AI-powered customer experience solutions that meet specific business outcomes
• Develop and share best practices through technical content such as reference architectures, blog posts, workshops, and presentations at AWS events
• Provide technical guidance and mentorship to partner teams and the broader Solutions Architect community, creating enablement materials that raise the technical bar in Latin America
• Gather and translate customer and partner feedback into clear requirements for AWS product and engineering teams to strengthen the applied AI and Amazon Connect roadmap

A day in the life

Your morning might start with a deep-dive architecture review alongside a partner team building a generative AI solution on Amazon Connect for a retail customer. After lunch, you shift to preparing a workshop for an upcoming AWS event, translating lessons learned from recent engagements into practical guidance. Later, you join a call with product teams to share partner feedback on a new AI service, then wrap up by reviewing a reference architecture a colleague drafted. You balance hands-on technical work with strategic conversations, and your week includes a mix of solo design time and collaborative sessions with partners and internal teams.

About the team

The Applied AI Solutions Architecture team sits within the AWS Specialist and Partner Organization. We work with technology and consulting partners all over the world to build and bring AI-powered customer experience solutions, including those leveraging Amazon Connect, to market for customers across industries. Our team is investing in accelerating the pace at which new applied AI solutions reach customers, and this role is central to that mission.

Basic Qualifications

• Bachelor's degree in computer science, engineering, mathematics or equivalent, or experience in a professional field or military
• Experience in IT development or implementation/consulting in the software or Internet industries
• Experience within specific technology domain areas (e.g. software development, cloud computing, systems engineering, infrastructure, security, networking, data & analytics).
• Experience in design, implementation, or consulting in applications and infrastructures
• 4+ years of contact center, or 2+ years of contact center experience

Preferred Qualifications

• Experience in infrastructure architecture, database architecture and networking
• Experience working with end user or developer communities
• Experience working with vendors or partners

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status, disability, or other legally protected status. Veterans, military spouses, and people with disabilities are encouraged to apply.