Remote SD-WAN Network Engineer — Versa & Managed Services

CommandLink; Chile; Presencial; CLP 84.428.000 - 121.951.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Room to grow

Flexible time off

Team events

Employee referral bonuses

Descripción de la vacante

Command|Link is a global SaaS provider delivering network, voice services, and IT security solutions. This 100% remote role supports ISP/MSP customers, focusing on SDWAN and Versa Networks, with no travel required.

The shift is Wednesday–Sunday, 8:00 am–5:00 pm Eastern Time, offering growth and a dynamic work culture. You will troubleshoot and configure LAN setups, onboard new managed customers, and collaborate with vendors to ensure smooth service delivery, mentoring peers and maintaining

Formación

• High School Diploma or GED Equivalent.
• 3-5 years of relevant experience in a fast-paced technical environment, with demonstrated expertise in SDWAN, particularly Versa Networks.
• CCNA and CCNP certification is highly desirable.
• Command line experience with networking tools (e.g., Cisco, Fortinet, Juniper).
• Strong firewall configuration experience (e.g., Fortinet).
• Deep understanding and hands-on experience with BGP, OSPF, and VRRP.
• Practical knowledge of basic routers, firewalls, and NAT (Network Address Translation).
• Experience with COS/QOS and network design principles.
• Familiarity with SOC 2 compliance and processes.

Responsabilidades

• Provide end-to-end support for customers with a focus on SDWAN ( Versa Networks ), Internet, and related services.
• Troubleshoot and configure basic LAN setups (Routers, Firewalls) and Microsoft operating systems.
• Support the provisioning and onboarding of new customers for managed services.
• Collaborate with vendors to resolve support issues and ensure smooth service delivery.
• Own support issues from start to resolution, ensuring customer satisfaction with clear communication and expert problem-solving.
• Maintain excellent customer relationships by delivering outstanding support and going the extra mile.
• Mentor and train fellow engineers on complex technical issues and solutions.

Conocimientos

SDWAN experience

Routing protocols

Networking basics

Herramientas

Cisco

Fortinet

Juniper

BGP

OSPF

VRRP

Descripción del empleo

Command|Link is a global SaaS provider delivering network, voice services, and IT security solutions. This 100% remote role supports ISP/MSP customers, focusing on SDWAN and Versa Networks, with no travel required.

The shift is Wednesday–Sunday, 8:00 am–5:00 pm Eastern Time, offering growth and a dynamic work culture. You will troubleshoot and configure LAN setups, onboard new managed customers, and collaborate with vendors to ensure smooth service delivery, mentoring peers and maintaining