Remote Reservations & Customer Support Specialist

Duquesa Travel Group; Santiago; Presencial; CLP 38.391.000 - 58.501.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Remote work

Onboarding

Training

Professional development

Access to online tools

Supportive team

Descripción de la vacante

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, available options, reservation details, and ongoing service requests in a fully remote role.

You will communicate with customers, research solutions, and provide accurate information while maintaining a high standard of service.

This position offers onboarding, ongoing training, and professional development within a supportive team.

Formación

• Strong verbal and written communication
• Customer-focused and professional approach
• Excellent organization and time-management abilities
• High attention to detail
• Comfortable using email and online platforms
• Strong research and problem-solving abilities
• Ability to manage multiple requests
• Previous customer service, reservations, booking, or administrative experience is helpful but not required

Responsabilidades

• Respond to client questions and booking requests
• Gather information regarding individual needs and preferences
• Research available services and reservation options
• Assist with coordinating bookings and confirmations
• Review details for accuracy and completeness
• Communicate updates and important information
• Assist with changes and special requests
• Maintain accurate client and booking documentation
• Follow up on pending requests
• Communicate with service providers when necessary
• Provide courteous and professional customer support

Descripción del empleo

Duquesa Travel Group is seeking a friendly Booking Services Representative to assist clients with booking inquiries, available options, reservation details, and ongoing service requests in a fully remote role.

You will communicate with customers, research solutions, and provide accurate information while maintaining a high standard of service.

This position offers onboarding, ongoing training, and professional development within a supportive team.