Remote Plumbing Service Dispatch & Scheduling Pro

CS Outsource; Chile; On-site; CLP 8,000,000 - 12,000,000; Full time

Job summary

CS Outsource seeks a proactive Home Services Virtual Assistant to support daily operations in a plumbing-focused home services business. You will manage service appointments, dispatch technicians, and handle customer communications, with hands-on use of Housecall Pro.

This role emphasizes understanding home services workflows, maintaining clear records, and ensuring smooth scheduling. Strong English communication and organizational skills are essential for success in a fast-paced environment.

Qualifications

• Hands-on experience in home services or plumbing is preferred.
• Strong verbal and written English communication skills.
• Excellent organizational and time-management abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proactive, customer-focused mindset with problem-solving skills.

Responsibilities

• Handle incoming calls and customer inquiries professionally.
• Schedule plumbing service appointments and coordinate technician availability.
• Dispatch technicians based on job requirements.
• Use Housecall Pro to manage appointments and update customer records.
• Follow up with customers regarding appointments and service updates.
• Maintain organized records and assist with reporting.

Skills

Customer communication

Scheduling

Dispatching

English communication

Organization

Tools

Housecall Pro

Job description

CS Outsource seeks a proactive Home Services Virtual Assistant to support daily operations in a plumbing-focused home services business. You will manage service appointments, dispatch technicians, and handle customer communications, with hands-on use of Housecall Pro.

This role emphasizes understanding home services workflows, maintaining clear records, and ensuring smooth scheduling. Strong English communication and organizational skills are essential for success in a fast-paced environment.