Home Services Specialist

CS Outsource; Chile; On-site; CLP 8,000,000 - 12,000,000; Full time

Job summary

CS Outsource seeks a proactive Home Services Virtual Assistant to support daily operations in a plumbing-focused home services business. You will manage service appointments, dispatch technicians, and handle customer communications, with hands-on use of Housecall Pro.

This role emphasizes understanding home services workflows, maintaining clear records, and ensuring smooth scheduling. Strong English communication and organizational skills are essential for success in a fast-paced environment.

Qualifications

• Hands-on experience in home services or plumbing is preferred.
• Strong verbal and written English communication skills.
• Excellent organizational and time-management abilities.
• Ability to multitask and work efficiently in a fast-paced environment.
• Proactive, customer-focused mindset with problem-solving skills.

Responsibilities

• Handle incoming calls and customer inquiries professionally.
• Schedule plumbing service appointments and coordinate technician availability.
• Dispatch technicians based on job requirements.
• Use Housecall Pro to manage appointments and update customer records.
• Follow up with customers regarding appointments and service updates.
• Maintain organized records and assist with reporting.

Skills

Customer communication

Scheduling

Dispatching

English communication

Organization

Tools

Housecall Pro

Job description

We are looking for a proactive, organized, and customer-focused Home Services Virtual Assistant to support the daily operations of a home services business. The ideal candidate will have hands-on experience in the plumbing industry, be comfortable managing service appointments and dispatching technicians, and have practical experience using Housecall Pro.

This role is ideal for someone who understands home services workflows and can keep scheduling, customer communication, and administrative tasks running smoothly.

Key Responsibilities

Customer Communication: Handle incoming calls and customer inquiries professionally, providing timely information and assistance.

Scheduling & Dispatching: Schedule plumbing service appointments, coordinate technician availability, and dispatch technicians based on job requirements.

Housecall Pro Management: Use Housecall Pro to manage appointments, update customer records, maintain accurate job information, and track service schedules.

Customer Follow-Ups: Follow up with customers regarding appointments, service updates, and other relevant matters.

Service Coordination: Communicate with customers and field technicians to ensure smooth daily operations and minimize scheduling conflicts.

Administrative Support: Maintain organized records, update operational information, and assist with reports and other administrative tasks.

Workflow Management: Help ensure service requests are properly documented, scheduled, and followed through to completion.

Requirements

Previous hands-on experience in the plumbing industry or a home services business.

Practical experience using Housecall Pro is required.

Understanding of service scheduling, technician dispatching, and field service workflows.

Strong verbal and written English communication skills.

Excellent organizational and time-management skills.

Ability to multitask, prioritize requests, and work efficiently in a fast-paced environment.

A customer-focused mindset with strong problem-solving skills.

Ability to work independently and take ownership of assigned responsibilities.

Who We're Looking For

We need someone who understands how a home services business operates, not just a general administrative assistant. The ideal candidate can confidently manage customer inquiries, coordinate technicians, maintain accurate records in Housecall Pro, and help keep daily service operations organized.