Remote IT Support Analyst - Banking Applications Ops

Jobgether; Chile; Remote; CLP 12,000,000 - 18,000,000; Full time

Benefits offered by this job

Remote work

Fixed-term employment contract

Start date ASAP

Professional development

Hands-on banking applications exposure

Ownership of system stability

Job summary

Jobgether, on behalf of a partner in Chile, seeks an IT Support Analyst – Application Operations to help monitor and stabilize critical banking applications. You will investigate incidents, collaborate with developers and IT teams, and contribute to automation and process improvements in a fast-paced environment.

The role emphasizes incident management, access administration, and supporting business stakeholders while ensuring security and reliability of enterprise systems.

Qualifications

• Experience in IT application support or operations.
• Knowledge of ITIL/ITSM processes and incident management.
• Proficiency with Jira and Confluence for documentation and tracking.

Responsibilities

• Analyze and troubleshoot recurring incidents in banking applications.
• Collaborate with developers, vendors, and IT teams to resolve issues.
• Monitor applications and optimize monitoring, automation, and access management.

Skills

IT service management

Incident management

Problem solving

English & German

Communication skills

Tools

Jira

Confluence

Splunk

SQL

Job description

Jobgether, on behalf of a partner in Chile, seeks an IT Support Analyst – Application Operations to help monitor and stabilize critical banking applications. You will investigate incidents, collaborate with developers and IT teams, and contribute to automation and process improvements in a fast-paced environment.

The role emphasizes incident management, access administration, and supporting business stakeholders while ensuring security and reliability of enterprise systems.