Remote Incident Response Engineer — SRE & Runbooks Pro

BairesDev; Chile; On-site; CLP 82,267,000 - 109,689,000; Full time

Benefits offered by this job

100% remote work

Competitive compensation in USD or USD

Home office hardware provided

Flexible schedule

Paid parental leave and national/local

Job summary

BairesDev is hiring an Incident Response Engineer to own the full incident lifecycle, ensuring high availability and minimal downtime. You will lead response during production outages and drive issues to resolution with clear communication and expert troubleshooting.

Join a 100% remote, globally distributed team offering flexible hours, competitive compensation, and resources to work effectively from home. This role emphasizes SRE collaboration, runbook automation, and strong English skills.

Qualifications

• 4+ years of experience in Infrastructure, Site Reliability Engineering, or Incident Management.
• Experience owning the incident lifecycle from detection to post-mortem.
• Experience using PagerDuty for incident orchestration and communication.
• Hands-on experience building runbooks and defining SLOs/SLIs.
• Deep understanding of Linux systems and modern observability practices.
• Advanced English proficiency.

Responsibilities

• Manage the end-to-end incident lifecycle from detection to resolution.
• Coordinate technical response efforts during outages and outages communications.
• Maintain and improve runbooks and automated response scripts.
• Support blameless post-mortems to identify root causes.
• Collaborate with SRE and engineering teams to improve observability and resilience.
• Provide timely updates to stakeholders during active incidents.

Tools

PagerDuty

Job description

BairesDev is hiring an Incident Response Engineer to own the full incident lifecycle, ensuring high availability and minimal downtime. You will lead response during production outages and drive issues to resolution with clear communication and expert troubleshooting.

Join a 100% remote, globally distributed team offering flexible hours, competitive compensation, and resources to work effectively from home. This role emphasizes SRE collaboration, runbook automation, and strong English skills.