Remote Customer Support Specialist – Retirement Plans

Agency; Chile; Remote; CLP 6,713,000 - 9,399,000; Full time

Job summary

Agency is seeking a Customer Support Agent to assist clients with retirement plan support. You will handle inquiries via phone, email, and live chat, guiding customers through activations, integrations, and troubleshooting.

Strong communication in English and experience in customer service are essential, with familiarity in Zendesk and Aircall preferred. This is a remote, contract position offering 45–50 hours weekly.

Qualifications

• Fluency in English with strong communication skills.
• Experience in customer service is preferred, especially in technical/financial contexts.
• Familiarity with retirement plans or financial accounts is advantageous.

Responsibilities

• Provide prompt, accurate support via phone, email, and live chat to English-speaking customers.
• Assist with account activation, integrations, and product inquiries.
• Troubleshoot technical issues and escalate complex cases as needed.

Skills

Fluent English

Customer service

Remote teamwork

Education

High school diploma

Business/Finance/IT degree (bonus)

Tools

Zendesk

Aircall

CRM software

Job description

Agency is seeking a Customer Support Agent to assist clients with retirement plan support. You will handle inquiries via phone, email, and live chat, guiding customers through activations, integrations, and troubleshooting.

Strong communication in English and experience in customer service are essential, with familiarity in Zendesk and Aircall preferred. This is a remote, contract position offering 45–50 hours weekly.