Remote Bilingual Personal Injury Intake Specialist

Bionic Talent; Santiago; Remote; CLP 13.207.000 - 17.609.000; Vollzeit

Zusammenfassung

Bionic Talent is seeking a proactive Intake Specialist to be the first contact for prospective clients in a fully remote role serving a US-based personal injury practice. You will conduct intake interviews, handle leads, and guide inquiries toward conversion while maintaining precise data in our case management systems.

Ideal candidates are fluent in Spanish and English, have 2+ years in legal intake or client-facing roles, and bring a sales mindset for follow-ups and retention.

Qualifikationen

• 2+ years of legal intake, customer service, or client-facing roles within a US law firm (Personal injury experience preferred).
• Fluency in written and spoken Spanish and English.
• Background in sales, lead conversion, or phone-based customer retention is a plus.

Aufgaben

• Answer incoming calls, web leads, and inquiries promptly and professionally.
• Conduct structured intake interviews for Personal Injury matters, gathering accurate case details.
• Explain services and address hesitations to encourage client conversion.
• Enter and manage client data in legal case management software (Filevine, Clio, or similar).
• Schedule follow-ups, perform active outreach on pending leads, and maintain communication.
• Route calls, take messages, respond to emails, and support the legal team.
• Maintain accurate, complete, and compliant documentation across channels.

Kenntnisse

Bilingual Spanish/English

Legal intake experience

Sales/lead conversion

Tools

Filevine

Clio

Jobbeschreibung

Bionic Talent is seeking a proactive Intake Specialist to be the first contact for prospective clients in a fully remote role serving a US-based personal injury practice. You will conduct intake interviews, handle leads, and guide inquiries toward conversion while maintaining precise data in our case management systems.

Ideal candidates are fluent in Spanish and English, have 2+ years in legal intake or client-facing roles, and bring a sales mindset for follow-ups and retention.